Domestic Services -Administration Support | East Hospitals NHS Trust

Please note that this post is Part of One LSC – a corporate collaboration hosted by East Lancashire Hospitals NHS Trust and providing Estates and Facilities Services to Lancashire Teaching Hospitals NHS Foundation Trust

The post holder will provide essential administrative and operational support to the Domestic Services Management Team, contributing to the delivery of a safe, efficient and high-quality cleaning service in line with the National Standards of Healthcare Cleanliness.

• Maintaining accurate records, updating electronic systems, preparing reports and supporting cleaning audits and compliance monitoring.
• Acting as the first point of contact for Domestic Services staff attending the departmental reception window, responding to enquiries and providing appropriate assistance.
• Managing incoming telephone calls and emails, ensuring enquiries are handled professionally and information is communicated promptly.
• Providing administrative support for staff recruitment, sickness absence, annual leave, training and workforce records.
• Liaising effectively with Domestic Services staff, supervisors, managers and other hospital departments to support the smooth day-to-day running of the service.

The post holder will be expected to demonstrate excellent communication, organisational and customer service skills while maintaining confidentiality and supporting the wider Domestic Services team.

The successful candidate will provide administrative support to the Domestic Services Management Team at Royal Preston Hospital, ensuring the smooth running of the department.

• Acting as the first point of contact for staff attending the reception window.
• Answering telephone calls, emails and responding to enquiries.
• Preparing correspondence, maintaining records, spreadsheets and reports.
• Supporting staff administration, including sickness, annual leave, recruitment and training.
• Updating departmental electronic systems and maintaining confidentiality.
• Assisting with cleaning audits, compliance monitoring and performance reports.
• Liaising with staff, supervisors, managers and hospital departments.
• Organising meetings, appointments and training sessions.
• Undertaking general office duties, including filing, scanning and data entry.
• Supporting the effective day-to-day delivery of Domestic Services.

The post holder must have excellent communication, organisational and IT skills, with the ability to prioritise workloads in a busy hospital environment.

One LSC is a corporate collaboration hosted by East Lancashire Hospitals NHS Trust, providing Estates and Facilities Services to Lancashire Teaching Hospitals NHS Foundation Trust.

• Provide a full range of administrative and clerical support to Domestic Services Managers and Supervisors.
• Maintain accurate electronic and paper-based records, ensuring information is updated and stored appropriately.
• Prepare letters, reports, spreadsheets, meeting documents and other departmental correspondence.
• Undertake general office duties, including filing, scanning, photocopying and data entry.
• Maintain and update departmental databases, trackers and electronic systems.
• Assist with the preparation and distribution of departmental communications, notices and staff information.
• Prioritise daily workloads to ensure administrative tasks are completed accurately and within agreed timescales.

• Act as the first point of contact for Domestic Services staff attending the departmental reception window.
• Respond to staff enquiries professionally, providing appropriate information, guidance and assistance.
• Answer incoming telephone…