Customer Escalations Specialist - Empathy & Resolution
Job in
Lancashire, Lancashire, England, UK
Listed on 2026-06-19
Listing for:
Perch Group
Full Time
position Listed on 2026-06-19
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
Perch Group is looking for a Customer Escalations Officer in Lancashire to handle and resolve customer complaints effectively. This role requires a candidate who can manage escalations with empathy and ensure adherence to FCA regulations.
The successful candidate will demonstrate excellent customer service skills and be pivotal in improving service delivery by providing insights from customer interactions. The position offers a salary of £27,500 plus a bonus and supports flexible working arrangements.
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