Helpdesk Advisor

We are seeking a motivated Helpdesk Advisor to join a temporary role in the energy & natural resources sector. This position involves providing exceptional customer service and resolving inquiries efficiently in a fast-paced environment.

Client Details

This role is with a respected organisation who are a leader in their sector. The company is focused on meeting customer needs through efficient service delivery and operational excellence.

Description

Respond promptly to customer inquiries via phone, email, and other communication channels.
Schedule and manage appointments for customer service operations.
Communicate with customers to confirm and update bookings.
Coordinate with internal teams to ensure timely service delivery.
Maintain accurate records of schedules and customer interactions.
Respond to scheduling queries and resolve any issues promptly.
Optimise scheduling to maximise operational efficiency.
Ensure compliance with company policies and industry standards.
Provide administrative support to the customer service department as needed.

Profile

A successful Helpdesk Advisor should have:

Previous experience in customer service or a related role.
Strong communication and interpersonal skills.
The ability to manage multiple tasks and prioritise effectively.
A proactive and solution-focused approach to problem-solving.
Proficiency in using customer service software and tools.
Attention to detail and accuracy in handling customer information.

Job Offer

3 month temporary opportunity with the possibility of going perm
Weekly pay
Free on-site parking
Immediate start