Customer Success Manager

Overview

We''re recruiting exclusively for our client, a leading provider of asset management software for the Construction industry. Their platform helps customers track equipment, manage inspections, and monitor asset status in real time.

They''re looking for a Customer Success Manager to own the entire post-sale customer journey. You''ll onboard new customers, train them, keep them engaged, and make sure they''re getting real value from the platform.

• Lead onboarding for new customers, remote and on-site
• Run regular check-ins to spot risks early and boost adoption
• Be the customer''s voice inside the business
• Turn customer feedback into clear, actionable change requests
• Spot at-risk accounts and turn them around before renewal

• Experience in customer success, account management, or a similar customer-facing role (SaaS a big plus)
• Brilliant communication skills, you build trust fast, with anyone from end users to execs
• Genuine empathy and a knack for solving problems
• Sharp organisational skills, self reliant
• Comfortable learning new software
• A full UK driving licence and able to travel nationwide

• Experience with asset management, inspection or any tracking software
• Background in Construction, or tracking, would be an advantage
• Experience training end users in a B2B setting

• Free parking
• 33 days holiday (including Bank Holidays)

You must be able to commute daily to Liverpool and have the full right to work status