Housing Officer, Customer Service​/HelpDesk

We are looking for three dedicated, customer-focused Housing Officers to join our Area Housing Teams. This is a highly visible, community-based role where you will take ownership of a patch of approximately 500–600 properties, working directly with tenants to create safe, sustainable, and thriving communities.

As a Housing Officer, you will be responsible for the full range of tenancy, housing, and estate management functions across your allocated area. You will support tenants throughout their tenancy journey, from sign-up through to tenancy termination, helping them understand their responsibilities while providing the support needed to sustain successful tenancies.

Working closely with colleagues, partner agencies, and residents, you will play a key role in maintaining neighbourhood standards, tackling tenancy breaches, supporting vulnerable households, and ensuring residents can access the services they need.

This is a rewarding front‑line role for someone who is resilient, organised and committed to making a positive difference to people’s lives and communities.

This is not a desk-based position. You'll spend much of your time out on estates, conducting home visits, meeting residents face-to-face, inspecting neighbourhoods, and working proactively to resolve issues before they escalate. If you are passionate about supporting people, building strong communities, and delivering excellent housing management services, we'd love to hear from you.