Customer Success Advisor - Part Time

Part time, Permanent

£15,927.32 Per Annum, Plus Various Company Benefits

At Bluecrest, we're on a mission to make high-quality, affordable health monitoring accessible to everyone. As we continue our journey towards becoming the UK's leading health intelligence company, we're looking for passionate people who want to make a real difference in the lives of our customers.

Customer Success Advisor
- Part time

Hybrid/Remote

Part time, Permanent

£15,927.32 Per Annum, Plus Various Company Benefits

At Bluecrest, we're on a mission to make high-quality, affordable health monitoring accessible to everyone. As we continue our journey towards becoming the UK's leading health intelligence company, we're looking for passionate people who want to make a real difference in the lives of our customers.

As a Customer Success Advisor, you'll play a key role in delivering an outstanding customer experience, acting as a trusted point of contact for prospective and existing customers across our B2B, B2C, and Strategic Partnership channels. Combining customer service, relationship building, and consultative sales, you'll support customers throughout their journey, helping them get the most value from our services while driving satisfaction, retention, and engagement.

Whether your experience is in customer service or sales, if you enjoy helping others, building relationships, and making an impact, we'd love to hear from you.

• Balance & Support:
  We help you find balance with annual leave that grows with your service, a supportive Company Sick Pay Scheme, and enhanced family leave to give you time when it matters most.
• Learning & Development:
  We invest in your growth with Apprenticeship Schemes, clear career pathways, our Bluecrest Academy for Aspiring Managers, and a dedicated Leadership Development Programme - all supported by a 24/7 Learning Library accessible to everyone.
• Financial & Lifestyle:
  We support your financial wellbeing and lifestyle with a salary exchange pension, an Employee Charity Sponsorship Scheme, retail and leisure discounts, and a home office allowance. You'll also get Sophos @Home protection and access to our Employee Assistance Programme for everyday support.
• Health & Wellbeing:
  We prioritise your health and wellbeing with discounted gym membership, our Cycle to Work scheme, four free health assessments each year for you, your family or friends, plus 50% off additional health tests. You'll also have the reassurance of life insurance as part of your package.
• After qualifying period & subject to terms and conditions and/or eligibility.

• Manage inbound and outbound customer interactions across multiple channels, including, but not limited to, phone, email, and digital.
• Act as a single point of contact, taking ownership of customer journeys from initial enquiry through to post-service follow-up, inclusive.
• Deliver a high quality, empathetic, and personalised experience in every interaction.
• Resolve customer queries and complaints efficiently, ensuring positive outcomes and highlighting learnings where relevant.

• Proactively engage customers to maximise utilisation of services (e.g. re-engagement, follow-ups, rebooks).
• Identify customers at risk of disengagement and take action to improve retention.
• Support customers in understanding their results, next steps, and onward pathways.

• Identify and convert sales opportunities during inbound and outbound interactions.
• Offer package tailoring with appropriate products and services based on customer needs.
• Achieve relevant sales KPIs, conversion targets, and revenue goals.

• Deliver against appropriate SLA's including responsiveness, contact resolution, and customer satisfaction.
• Achieve Quality Assurance targets across both sales and service interactions
• Adhere to relevant regulations and internal policies
• Maintain accurate records of all customer interactions.

• Share customer insights and feedback with wider teams to help improve products and services
• Collaborate cross-functionally with Teams including Customer Experience, Operations, and Corporate, to improve end-to-end customer journeys.
• Actively participate in, and engage with, coaching sessions, training, and team initiatives.
• This list of duties is not exhaustive, and the post holder may be required to undertake other reasonable duties comparable with the role as…