Apprentice Customer Experience Team Member

Company Bio

Olilo's mission is to provide lightning-fast, reliable internet service with transparent pricing, exceptional support, and a genuine commitment to customer satisfaction. They're not just another ISP - They're the ISP that actually understands technology and cares about customer experiences.

They stand for:

• Customer First – They put their customers at the heart of everything they do. Their customers’ satisfaction is their success.

• Transparency – They have no hidden fees or surprises. They show customers exactly what they are paying for and why.

• Innovation – They are constantly pushing the boundaries of what is possible in UK telecommunications.

• Community – They are building more than just a network; they are building a community of tech enthusiasts.

"We don't care about the shape of your CV. We care whether you can take something messy and make it better. Whether you can explain a tricky thing to a non-technical customer without making them feel small. Whether you can push back when we're wrong.

If you've built something you're proud of - a homelab, an open source tool, a community project, a clever side hustle - we'd love to hear about it. That counts for more than a credential."

Description

The successful candidate will support Olilo's Customer Experience team by:

• Responding to member enquiries via email, live chat and phone

• Assisting with broadband orders and installations, troubleshooting broadband and Wi-Fi issues

• Updating customer accounts, supporting billing and provisioning

• Working alongside our technical team to resolve faults

• Maintaining accurate records

• Helping deliver an outstanding experience to every member while developing technical and customer service skills

Requirements

Olilo are looking for someone with:

• A positive attitude

• Excellent communication skills

• A willingness to learn and a genuine passion for helping people

• Previous experience isn’t required, as full training will be provided

• A driving licence isn’t required

Educational Requirements

• We care far more about curiosity, reliability and enthusiasm than exam results

• Basic English and Maths skills are desirable to support the apprenticeship, but we’re looking for potential, not perfection

Additional Info

• 28 days annual leave (including bank holidays)

• Free Olilo broadband (subject to service availability)

• Company laptop

• Free on-site parking

• Casual dress

• Flexible working where appropriate

• Ongoing training and mentoring

• Nationally recognised apprenticeship qualification

• Real responsibility from day one

• Clear progression opportunities into permanent roles

• Regular team socials

• The opportunity to help shape one of the UK’s fastest-growing independent broadband providers