Undergraduate Education Administrator

The role includes but is not limited to undertaking a wide variety of tasks providing administration services within the Division ensuring the smooth running of the Department of Undergraduate Education (DUE). Being the key point of contact for DUE projecting a positive and friendly image using a variety of communication methods. Provide pastoral support to learners and following escalation procedures. Learner attendance monitoring.

Facilitation of learner assessments. Problem solving at short notice seeking advice of colleagues and using own initiative. Maintaining departmental systems and processes to ensure the provision of efficient and effective Undergraduate Education services on behalf of the Trust., Provide appropriate facilities and resources to support the delivery of high-quality placement, education and training for all learners. First point of contact for student queries via email, telephone and in-person.

Work closely with colleagues to ensure own administration tasks are completed. Providing administrative support to the wider team. Duties include but are not limited to diary maintenance, arranging appointments and organising hospitalities. Providing learners with access to Trust systems, s, car parking, accommodation, uniforms and inductions. Providing coordination for assessments, feedback and teaching. Maintaining current and accurate records, for example, learner absences.

To undertake other duties appropriate and as required., Work with internal and external stakeholders of all levels and professional backgrounds to co-ordinate and deliver programmes of undergraduate education. Arrange appointments, meetings and hospitalities as required. Minute taking where appropriate. Liaise with internal Undergraduate Education Team and placement providers regarding elective and work experience placement learners. Liaise with internal and external teams to ensure successful delivery of inductions and all elements associated with induction.

This includes but is not limited to provision of accommodation, procurement of car parking permits, uniforms s, Occupational Health requirements, risk assessments, library and IT facilities. Communicate sensitive information, uphold confidentiality and the principals of GDPR with relevant stakeholders.

Organisational Responsibilities Maintain accurate records of undergraduate activities including attendance. Distributing information packs containing information relevant to learners' experience at the Trust. Maintain secure systems and individual accesses to these systems upholding the intellectual integrity of the information held in these locations. Facilitate the planning and co-ordination of teaching programmes. This includes booking rooms, staffing and equipment for teaching sessions. Provide assistance in the preparation of teaching resources.

Distribute evaluative feedback from placements and teaching sessions. Working under guidance of wider team to co-ordinate examinations as requested by educational partners. Organise, forward plan and prioritise own workload and communicating with colleagues when peaks and troughs occur.

• GCSE Grade 4 or above. English and Mathematics plus at least 3 other subjects. Or equivalent
• Significant customer service experience.
• Fully conversant with Microsoft Office specifically Excel, Word and Outlook.
• Demonstrate the ability to understand, absorb and comply with detailed procedures and multiple sources of information.
• Clear and accurate written and verbal communication with an extensive range of stakeholders.
• Effective listening skills
• Proven ability to take on new ideas, skills and knowledge.
• Punctual. Consistent reliable attendance anised.
• Ability to establish and maintain professional relationships.
• Ability to prove calmness, reliability and composure when working under pressure
• Team player. Self-motivated.
• Able to work both with supervision and autonomously.
• Demonstrable Administration Experience

• Level 3 or above qualification.
• Use of audio-visual equipment for presentations.
• Experience of working with NHS and university staff of all levels and professions.
• Minute taking.

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work., East…