Pension Administrator - New Business Team

Pension Administrator

Do you have customer service experience within financial services and enjoy speaking to clients and advisers on the phone?

We're looking for a Pension Administrator to join a busy team, supporting clients and financial advisers with pension-related queries and administration. This role is ideal for someone with a background in finance, banking, investments, or pensions customer service who wants to build a long‑term career in the industry.

• Providing high-quality customer service to clients and financial advisers
• Handling pension-related queries and requests from start to finish
• Processing new business, transfers, and investment instructions
• Liaising with internal teams, advisers, and providers
• Ensuring all work is accurate, compliant, and completed on time
• Building strong relationships through clear and professional communication

• Essential: Customer service experience within financial services (e.g. banking, pensions, investments, insurance)
• Confident speaking to clients and advisers over the phone
• Strong attention to detail and accuracy
• Good organisational and multitasking skills
• Comfortable working with numbers and systems
• Proficient in Microsoft Office (especially Excel)
• Positive attitude and willingness to learn

• 25 days holiday plus bank holidays
• Hybrid working (3 days office / 2 days home after probation)
• Private medical insurance (after 6 months)
• Life insurance (after 6 months)
• Pension scheme (after 3 months)
• Study support for financial qualifications
• Social events

• Monday to Friday, 9am - 5pm (35 hours per week)