Assistant Banking Manager - East

Job Introduction

Handelsbanken offers a genuinely different approach to banking. We are a local relationship bank providing bespoke, customer-led banking and wealth management services for personal and corporate customers.

We are a local relationship bank providing bespoke, customer-led banking and wealth management services for personal and corporate customers. Our branch teams build trusted, long‑term relationships with customers in their local communities. With our decentralised ways of working, decisions are made in the branch, close to the customers. Teams decide who they work with and how best to support them, without short‑term sales targets or bonus‑driven incentives.

Instead, we focus on doing what is right for the customer, even when that means prioritising long‑term value over short‑term profit.

This approach has underpinned our success for decades. Today, Handelsbanken holds the strongest credit rating among its peer banks, is independently recognised as Europe’s safest commercial bank, and is consistently ranked highly for customer satisfaction and relationship banking.

Our culture is values‑led, shaped by trust, respect, and long‑term thinking. We empower our people to use their expertise, make confident decisions and build long‑term careers. We look for people who share our long‑term vision, want to grow and want to make a meaningful impact in their local community and with the Bank.

We also recognise that flexibility can support people to perform at their best, and that it looks different for everyone. While arrangements will depend on the requirements of the role and the needs of the business, we are open to having a conversation around what flexibility could look like for you.

Check our Handelsbanken website for further information.

We are looking for an Assistant Banking Manager to join our Branch in East Lancashire.

East Lancashire is a successful branch; in the top 10 of branches in the UK for C/I with an excellent portfolio of corporate and private banking customers managed by a friendly, welcoming and experienced team. We enjoy a strong Handelsbanken culture of excellent customer service and profitability, working very much on the basis that a happy team is a high performing team.

Working alongside other ABM’s and Account Managers the role is responsible for the account administration of new and existing customers including significant direct customer contact, taking security for debt, involvement with electronic banking, managing the inward account transfer process, dealing with customer payments etc.

You will work as part of the Branch team to ensure the highest levels of customer service, as well as working together to achieve the goals on the Business Plan.

• Preparation of facility letters and other account documentation
• Completion of all documentary requirements for lending facilities following credit approval through to drawdown, including instructing and being the ongoing liaison with lawyers and valuers ensuring all conditions precedent /conditions of sanction are satisfied prior to draw down (you are a line of defence).
• Ongoing and annual account reviews to ensure compliance with the Bank's documentation and other requirements
• Account administration of new and existing customers including significant direct customer contact and providing excellent customer service
• Involvement and liaison with internal departments, especially CDD, AML remediation and UKJ – to ensure the Branch AML and KYC records meet the highest Regulatory standards.
• Liaison with internal departments and external counter parties to ensure the highest levels of (i) customer service and (ii) Good Administrative Order are delivered
• Support of marketing initiatives, assisting branch in building positive and long lasting relationships with local professionals, whilst undertaking daily responsibilities
• General office management and providing support to the Branch Manager regarding Health & Safety issues, Compliance, general administration, self‑assessment etc.
• A demonstrable understanding of the products offered by Handelsbanken and a good understanding of competitor products,…