Case Administrator

Case Administrator – Probation Service

Role Overview: Working within a range of settings including PDUs, courts, prisons and community sites, Case Administrators support probation staff by managing administrative processes and ensuring information systems are accurate and up-to-date. They communicate with colleagues, agencies and people on probation, and play a key part in keeping the public safe.

Key Responsibilities:

• Maintain processes and systems to ensure accurate probation information is collated and prepared for case files.
• Handle enquiries from colleagues, agencies and people on probation in a timely manner.
• Support probation staff across settings such as Accredited Programmes, Structured Interventions & Attendance Centres, Community Integration and Contracts, Courts, Integrated Offender Management, Performance & Quality, Personality Disorder Projects, Prisons, Public Protection (Custody & Community), The Homeless Prevention Taskforce, and Unpaid Work (community payback).
• Collaborate with teams to facilitate case administration and information management.

Salary and Progression: Starting salary of £24,645 (pro‑rated for part‑time roles). Annual pay progression through the Competency Based Framework (CBF), with pay band increases in line with Civil Service pay guidance.

Work arrangements: The role offers hybrid working where business need allows. Standard full‑time hours are 37 hours per week excluding unpaid breaks. Part‑time, flexible and job‑sharing patterns are considered where they meet the role and business needs.

Employment Eligibility: You must have the right to work in the UK. Existing Skilled Worker visa holders must have held the visa before 22 July 2025. Current immigration rules apply. (See ).

Nationality requirements:

• UK nationals
• Nationals of the Republic of Ireland
• Nationals of Commonwealth countries with the right to work in the UK
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and settled or pre‑settled family members (EUSS)
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein with a valid settled or pre‑settled application
• Individuals with limited leave to remain or indefinite leave to remain eligible for EUSS before 31 Dec 2020
• Turkish nationals and certain family members with the right to work in the Civil Service

Security checks: DBS Standard required.

Artificial Intelligence: AI may be used to assist the application process. All examples provided must be truthful and original. Plagiarism may result in withdrawal of applications.

Equal Opportunities: The Civil Service is an equal opportunity employer. EEO statement:
We are committed to providing a work environment that allows everyone to contribute fully. Employment is based on merit and under the Civil Service's recruitment principles.