Medical Receptionist

We are currently seeking a Medical Receptionist to join our friendly team at Redlam Surgery. The ideal candidate must be an enthusiastic and a highly motivated individual who is able to work as part of a team.

Receptionist and NHS experience is helpful but a positive attitude, smart appearance and approachable manner is essential.

Working hours:

25 hours per week. The working days will be Monday 8am-1.30pm Tuesday 07.45am-6.30pm Wednesday 07.45-6.30pm. Flexibility is a must to cover holidays and sickness.

We are looking for someone who is confident and has an excellent telephone manner. The candidate must be able to work on their own or as part of a team.

Our Practice list size is 4600. We have 3 GPs, 1 Practice Nurse 1 Healthcare Assistant and a small reception and admin team. We are also a training practice for Medical Students and Foundation Doctors.

Job Title:

Receptionist

Reports To:

Senior Receptionist

Hours:

25 hours per week

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

• Administration — Thorough knowledge of all Practice procedures, work in accordance with written protocols, pulling/filing notes for surgeries and updating as necessary, filing post in medical records if necessary, fax and photocopy as requested.
• Reception — Receiving patients consulting with members of Practice team, handing completed repeat prescriptions to patients and checking names and address, be able to cover all reception positions as necessary.
• Appointments — Process appointment requests for today and future appointments from patients by telephone and in person, deal with visit requests.
• Computer — Registration of new patients (computer data entry and medical records), process patients’ change of address, process repeat prescription requests in accordance with practice guidelines.
• Telephone — Have working knowledge of telephone system, during and after hours.
• Other Tasks — Stock GP rooms, ensure building security, make tea/coffee for doctors and visitors.
• Confidentiality — Respect patient confidentiality and act appropriately.
• Health & Safety — Assist in promoting and maintaining health and safety as defined by the Practice policies.
• Equality & Diversity — Support equality, diversity and rights of patients, carers and colleagues.
• Personal / Professional Development — Participate in training programmes and performance reviews.
• Quality — Maintain quality within the Practice and communicate effectively to improve team performance.
• Communication — Recognise patients’ needs for alternative methods of communication and respond accordingly.

• GCSE grade A to C in English and Maths

• Experience with working in the NHS is desirable.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.