Interface Manager | Mersey and West Teaching Hospitals NHS Trust

There is an exciting opportunity to join the Digital Systems Team as a Applications and Interface Manager.

The key role is to provide the overall day-to-day and operational management of web applications and interfaces that the Team support.

The role encompasses providing leadership on system interfaces, web applications and front‑end support, ensuring systems are operational with minimal interruption.

Applications and Interface Manager will ensure that staff members have the appropriate training to enable them to work autonomously.

This role will ensure that the interfaces are proactively monitored to provide customer/partner assurance. Extensive experience in the use of clinical system support, staff management and interface experience is required for this post.

The Applications and Interface Manager leads a team of staff that delivers the automated data exchange and bespoke applications that improve Trust staff’s experience of using IT systems in the performance of their duties. This includes the development, maintenance and management of the Trust’s interface engine as well as any locally developed applications.

The role ensures that the facilities provided by the Trust’s externally supplied and supported systems are complemented by local applications and interfaces, enhancing those purchased systems’ contribution to safe, efficient and effective care.

The post holder ensures that there is a reliable and robust service for the automated exchange of information, reducing the need to re-enter information, enabling a common master patient index across all Trust systems and a process for the identification, specification and delivery of applications that fill specific Trust requirements that are not delivered by commercial applications.

The role provides advice and guidance on requirements gathering, applications and interface development ensuring that the proposed solutions conform to the Trust’s IT standards and IM&T strategy, while delivering the best value for money. The post holder is also responsible for the performance management of the Application and Interface Team.

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9,000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
• Leads the Applications and Interface Team and is responsible for their overall management and performance, ensuring that the service levels agreed with the Trust are met. The post holder also manages projects or parts thereof that are related to applications and interfaces as required
• Acts as the primary source of advice and guidance relating to applications and interfaces to all staff, including the associated policies and procedures. Deals with complex design, requirement, development or maintenance issues that cannot otherwise be resolved by other staff.

• Incident management
• Problem…