Crisis Recovery Worker

Crisis Recovery Worker – Lancashire Willow House

Location:

Willow House - 120 Chapel Lane, Coppull, PR7 4PN
(Work from Oak house, Burnley also required if staff shortage).

Working Hours:

37 hours per week (shifts will equate to 37 hours per week over the year)

Contract Type:
Permanent

Salary: £24,243 - £28,930 per annum

Salary note:
The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the service:
Willow house is a mental health crisis recovery house. We offer support for those in crisis from a range of 3-7 days. We are a seven bedroom facility, with 24 hour staffing. Day staff work in a shift pattern of earlies, days and lates. Waking night staff cover a ten hour period.

The people we support are central to everything we do. Each person who uses our services is a unique individual and they all deserve to be treated as such. As such, the responsibilities may vary from day to day.

Assist people using our services to:

• Manage and improve their own physical and mental well-being
• Develop life-skills and coping tools to better manage their own mental health, through group and 1:1 interventions.
• Live more fulfilling lives and develop new meanings and purposes
• Take control over their life, through their own choices and decisions

Ensure the safe running of the service:

• Assess resident wellbeing and welfare on an ongoing basis
• Keep our service compliant with legal regulations
• Provide a safe, respectful environment

Keywork:

• Oversee your own caseload of sessions
• Concentrate on the person and their individual needs, choices and aspirations, rather than on diagnostic categories or labels
• Work with individuals to develop agreed, meaningful and achievable person centred plans with positive outcomes that meet the individual’s aspirations
• Complete a range of activities during and around sessions
• Ensure positive risk assessments are created and implemented in line with our policies and procedures
• Signpost people we support to other services for additional support
• Maintain the health and safety of the building
• Support the team with daily planning

Manage your own workload:

• Plan and carry out your core areas of responsibility
• Complete accurate and timely computerised records via our database
• Liaise with external agencies - such as community mental health teams, multi-disciplinary teams and carers - building relationships and projecting a positive image of the service
• Effectively monitoring and managing your own wellbeing through debriefing and discussions with your manager and colleagues
• Keep up to date with organisational developments

• Abilitytocommunicateeffectivelyatalllevels
• Abilitytorespondcompassionatelytosensitiveandcomplexissues
• Abletomotivate,supportandadvocateforpeopleusingservices
• Able to work effectively unsupervised and as part of a team
• Able to keep good and accurate records
• Ability to plan and prioritise workload
• Good interpersona land listening skills
• Able to demonstrate a commitment to self-development & training
• Able to demonstrate personal & professional integrity
• Ability to work under pressure
• Good IT skills, including in Word, the use of databases and email
• Able to work flexibly to meet the needs of the Service and people using services
• Able to participate in a 24/7 shift rota, undertake on call duties and stay away from home at night

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

We value the people who make a difference every day.…