Service Delivery Lead

Position: Service Delivery Lead.

Location: Wolstenholme Funeral Directors, Accrington

Job Type: Full‑time, 38.33 Hours per week.

Salary: £33,148.36 Per annum

We’re looking for a dedicated and compassionate individual to join our team at Wolstenholme Funeral Directors as a Service Delivery Lead. You will oversee the end‑to‑end care journey of the deceased, ensuring every step is carried out with dignity, precision, and respect. As a key member of our operational team, you will support colleagues, coordinate logistics, and ensure excellence in every aspect of our service.

At Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured every step of the way.

As Service Delivery Lead, you’ll be responsible for overseeing the entire care journey of the deceased while ensuring the highest standards of respect, dignity, and professionalism. You’ll manage a team dedicated to this sensitive and essential work, ensuring seamless operations.

• Coordinate the safe and respectful transfer of the deceased into our care from their place of death.
• Oversee their care within the care centre, including preparation, dressing, or embalming based on family requests.
• Facilitate movement to the chapel of rest for viewing when requested by bereaved families.
• Lead the team in ceremonial duties on the day of the funeral, including the careful and dignified handling of the deceased during their final journey.
• Manage the care centre efficiently, optimising team organisation and scheduling to reduce costs.
• Inspire, mentor, and manage your team to maintain the highest service standards and continuously improve.
• Ensure vehicles and resources are managed effectively for seamless operations.
• Monitor key performance indicators and use insights to enhance service delivery.

We are seeking a compassionate and experienced leader who understands the importance of delivering exceptional service in a highly sensitive environment. Ideal candidates will bring:

• The ability to provide care and sensitivity to families while upholding the dignity of the deceased.
• Experience in resource planning, fleet management, or similar operational roles is an advantage.
• Strong multitasking skills and the ability to manage priorities effectively.
• Holds a Full UK Driving Licence (Essential).
• Willing to work flexibly, including weekends and on‑call duties as required.

• A meaningful role supporting families when they need it most.
• Full training provided.
• Uniform and all necessary equipment provided.
• 30–33 days annual leave, inclusive of bank holidays.
• Company pension, employee assistance programme, and life assurance.

Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.