Crisis Recovery Worker

Crisis Recovery Worker – Lancashire

Location:

Willow House - Chapel Lane, Coppull, PR7 4PN

Working Hours:

37 hours per week - 8am-4pm, 10am-6pm, 2pm-10pm on rota basis

Contract Type:
Permanent Salary: £25,877.80 - £30,868.31 per annum

Please note that interviews will be held as we go therefore the close date is subject to change.

Please note:

The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Do you want to make a real difference in your community? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. In April 2026, Aquarius, our former subsidiary partner, merged with Waythrough. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support.

We have 260 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 130,000 people.

Willow house is a mental health crisis recovery house. We offer support for those in crisis from a range of 3-7 days. We are a seven bedroom facility, with 24 hour staffing. Day staff work in a shift pattern of earlies, days and lates. Waking night staff cover a ten hour period. The people we support are central to everything we do.

Each person who uses our services is a unique individual and they all deserve to be treated as such. As such, the responsibilities may vary from day to day.

Assist people using our services to:

• Manage and improve their own physical and mental well-being
• Support the development of independent living skills, including budgeting, community engagement and access to services.
• Encourage choice, control and active participation in decision-making.
• Ensure the safe running of the service:
  Assess the wellbeing and welfare of people we support on an ongoing basis
• Maintain professional boundaries and act in line with the Code of Conduct
• Keep our service compliant with legal regulations
• Maintain accurate, timely and confidential records in line with GDPR and organisational policies

• Oversee your own caseload of key clients
• Work with individuals to develop agreed, meaningful and achievable person-centered plans with positive outcomes that meet the individual’s aspirations
• Promote physical, mental and emotional wellbeing
• Ensure positive risk assessments are created and implemented in line with our policies and procedures
• Signpost people we support, to other services for additional support
• Manage your own workload:
  Plan and carry out your core areas of responsibility
• Complete accurate and timely computerized records via our database
• Liaise with external agencies - such as community mental health teams, multi- disciplinary teams and carers - building relationships and projecting a positive image of the service
• Effectively monitoring and managing your own wellbeing through debriefing and discussions with your manager and colleagues
• Keep up to date with organisational developments
• Contribute positively to…