Medical Administrator

What if your administrative skills could change someone's life?

At Cornerstone Practice and Healthcare, our Medical Administrators don't just process paperwork - they are the backbone of care for our patients. Every record you manage, every clinic you coordinate, every detail you get right directly impacts a real person's health journey.

Founded on Christian values of compassion, integrity and respect, we are ambitious, forward thinking and genuinely invested in our people - offering real developmental opportunities, a supportive team culture, and the chance to grow your career in a practice that punches above its weight.

Based at Shadsworth Surgery, you will play a central role in keeping our practice running smoothly - from coordinating long-term conditions clinics and managing medical records to handling sensitive data with the accuracy and care our patients deserve.

We are not just offering a job. We are offering a role with purpose, a team that has your back, and a workplace where what you do truly matters.

Sounds like you ? We want to hear from you.

At the heart of our administration team, you will keep patient records accurate and up to date - scanning and coding clinical documents, blood results, diagnoses and other data onto our clinical system with precision and care.

You will summarise the medical records of newly registered patients, recording significant history, diagnoses, medications and allergies onto EMIS Web. You will also read incoming hospital letters and clinical correspondence, code the key information using SNOMED and pass anything that needs action to the right clinician. Previous summarising experience is welcome, but full training will be given.

You will coordinate call and recall letters for patients with long-term conditions including diabetes, heart disease and respiratory conditions, supporting our clinical team in delivering annual reviews and meeting Quality and Outcomes framework targets - ensuring no patients falls through the net.

You will also assist in preparing third-party and patient report request, processing Subject Access Request, and accurately redacting medical records before disclosure - all in line with GDPR and NHS guidelines.

This is detailed, responsible work that sits at the intersection of administration and patient safety. Every entry you make and every record you handle has a direct impact on the quality of care our patients receive.

If you are a methodical, trustworthy and ready to play a vital role in a busy, purpose-driven practice - we would love to hear from you.

Cornerstone Practice and Healthcare is a multi-site, patient-focused NHS GP practice serving a diverse population across four surgeries Shadsworth, Rhyddings, Lambeth Street and Bentham Road Health Centre in Blackburn with Darwen.

Rooted in a Christian ethos of service, dignity, compassion and integrity, our mission is to provide high-quality, accessible and compassionate primary care that respects every patient's individuality and supports their wellbeing, whatever their background or circumstances.

Our administration team is friendly, hardworking and genuinely supportive. We look out for each other, take pride in our work, and understand that behind every record and every letter is a real person who depends on us. You will be joining a team where your contribution is valued and your development is encouraged.

Core hours are Monday to Friday, 8:00-18:30, with Extended Access appointments available until 20:00 each weekday in collaboration with our local Primary Care Network.

We offer:

• NHS pension scheme
• Uniform provided
• A wide range of health and wellbeing benefits

If you want a role with real purpose, in a team that has your back - we would love to hear from you.

• Scan hospital letters and related documents into patients medical records in accordance with practice protocols
• Perform accurate data input including diagnoses, blood pressure readings, spirometry results, blood results, and other coding as set out in the coding protocols
• In collaboration with the administration and nursing teams, run the call and recall systems for long-term conditions to achieve Quality and Outcomes Framework (QOF) targets and meet Government requirements
• Use the clinical system to record regular performance achievements and key performance indicators (KPIs) as required
• Assist in the preparation of third-party and patient report requests, including generating…