IT Technician​/Support Engineer; 1st & 2nd Line), Perm

Position: IT Technician / Support Engineer (1st & 2nd Line), Perm
IT Technician / Support Engineer – Infrastructure, Permanent, Greater Manchester

Microsoft, O365, Intune, Microsoft Entra, Exchange, Networking, Windows, Active Directory, Storage Management, VMWare.

Due to continued growth and success across all areas this leading edge organisation is looking to the market for a highly motivated Infrastructure Support specialist. On this occasion they are actively seeking an IT SUPPORT ENGINEER / TECHNICIAN to join an exciting team based in Greater Manchester.

To be considered you must ideally be Degree Educated within IT / Computing and have at least 2/3 years hands on IT / Infrastructure Support experience delivering expert – level technical support and troubleshooting for complex hardware, software and network challenges. You will be required to oversee and drive the strategic administration and operation of IT Systems across the company.

You will be do doing:

* * Be the primary point of contact for the IT issues and support agreed service levels, standards and processes from the centralised helpdesk.

* Provide desktop, laptop, mobile, server and storage support.

* Planning, installing, and upgrading computer hardware and software, ensuring seamless transitions and minimal disruption to business operations.

* Championing data security and regulatory compliance through advanced patch management, security audits, and ongoing user education initiatives.

* Establishing and refining documentation of IT processes, incidents, and resolutions to support efficient operations, knowledge sharing, and strategic planning.

* Collaborating with internal teams and external vendors to resolve high-level IT issues and to evaluate, recommend, and implement cutting-edge technology solutions.

* Managing remote access and mobile device strategies, enabling secure and flexible working arrangements across the business.

At this level you will obviously be expected to demonstrate superb communication skills both verbally and written, along with the ability to develop excellent working relationships with both internal and external 3rd parties.

This role requires someone who is a reliable, enthusiastic, motivated and customer focussed individual who has the desire to learn and grow with the business. If you are interested, please send your CV and call me for more information