Customer Insights Manager

Overview

Our client, a luxury retail brand, is looking for a Customer Insights Manager to join their growing team.

This role sits at the heart of CRM and marketing, owning the customer data and insight layer that supports decision-making across the business.

Key responsibilities include:

• Assessing and understanding the current customer database, including data shape and quality
• Running SQL queries to extract and analyse customer data
• Building initial reports to identify gaps, issues, and opportunities within the data
• Carrying out hands-on data cleansing and de-duplication
• Building and maintaining Power BI reports to support CRM and marketing teams
• Using customer data to drive segmentation and targeting strategies
• Supporting email and CRM strategy decisions with clear, actionable insight
• Acting as the data enabler for marketing and CRM teams, allowing them to focus on execution

• Hands-on SQL experience
• Experience working with customer databases
• Power BI for reporting and insight

Please note:

sponsorship cannot be offered.