2nd Line Support Engineer
Job in
Lancashire, Lancashire, England, UK
Listed on 2026-02-03
Listing for:
Set2Recruit
Full Time
position Listed on 2026-02-03
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, Network Administrator
Job Description & How to Apply Below
2nd Line Support Engineer – Service Desk
Location:
Preston, UK
Salary: £30,000- £34,000 DOE + Benefits
Employment Type:
Full Time
About the Company
Our client is a fast-growing MSP based in Preston, providing managed IT, cloud, and security services to a diverse client base. They are known for their technical expertise, collaborative culture, and commitment to high-quality client support.
Role Overview
We are seeking an experienced 2nd Line Support Engineer to join a busy service desk environment, providing advanced support to client IT users. You will be responsible for troubleshooting and resolving technical issues across Microsoft 365, Azure, Windows Server, virtualization, networking, and endpoint devices, escalating complex issues to 3rd Line engineers as required.
Key Responsibilities
* Provide 2nd line support for client IT systems, handling escalated tickets from 1st Line.
* Troubleshoot and resolve issues with Microsoft 365 / Office 365, Azure, Intune, and Windows Server.
* Support virtualization platforms (VMware or Hyper-V) and endpoint devices.
* Assist with basic networking troubleshooting, including TCP/IP, DNS, DHCP, and routing.
* Maintain clear and accurate ticket documentation, providing timely updates to clients.
* Escalate complex or high-priority issues to 3rd Line engineers as needed.
* Contribute to a busy service desk environment, maintaining SLA targets and quality standards.
Essential Skills & Experience
* Experience in a 2nd Line support role, ideally within an MSP or managed IT environment.
* Knowledge of Microsoft 365, Azure, Intune, and Windows Server environments.
* Familiarity with virtualization technologies (VMware or Hyper-V).
* Understanding of basic networking concepts (TCP/IP, DNS, DHCP).
* Strong troubleshooting skills and ability to work in a fast-paced service desk environment.
* Excellent communication skills, capable of assisting both technical and non-technical users.
Desirable Skills
* Microsoft certifications (MS-100, MS-500, AZ-104)
* Experience with Power Shell or basic scripting
* Familiarity with monitoring, backup, or security tools
Benefits
* Competitive salary with yearly bonus
* Training and certification support
* Pension scheme
* Collaborative, supportive MSP environment with career opportunities into the 3rd line division
Set2
Recruit are acting as an employment agency in relation to this vacancy
Apply Now
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×