1st Line Support Engineer

Overview

Job Title: 1st Line Support Engineer Service Desk

Location: Preston, UK (Office based)

Salary: £27,000- £29,000 DOE + Benefits

Employment Type: Full Time

All applicants must have the right to work in the UK, our client cannot provide sponsorship

Our client is a growing MSP based in Preston, delivering managed IT, cloud, and security services to a variety of clients. They are recognised for technical expertise, excellent client service, and a collaborative team culture.

We are seeking a 1st Line Support Engineer to join a busy service desk team. This is an early-career role for someone with 1+ years IT support experience, providing technical assistance to clients and escalating more complex issues to 2nd Line engineers.

• Provide 1st line support for client IT issues via phone, email, or ticketing system.
• Troubleshoot and resolve basic issues with Microsoft 365 / Office 365, Windows PCs, laptops, and endpoint devices.
• Assist with password resets, account management, and software installations.
• Escalate more complex issues to 2nd Line engineers as appropriate.
• Maintain accurate ticket documentation and keep clients updated on progress.
• Ensure SLAs are met and provide excellent customer service.

• 1+ years experience in IT support, helpdesk, or 1st line support, ideally within an MSP or managed IT environment.
• Basic knowledge of Windows desktop and server environments.
• Familiarity with Microsoft 365 / Office 365.
• Good communication and customer service skills.
• Ability to learn quickly and follow guidance from senior engineers.

• Basic understanding of networking (TCP/IP, DNS, DHCP).
• Exposure to Intune, Azure, or virtualisation (VMware / Hyper-V) is advantageous.
• Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals)

• Competitive salary with a yearly performance-related bonus
• Training and career development support
• Pension scheme
• Friendly and collaborative MSP environment with great progression opportunities

Set2

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