1st​/2nd Line IT Support Engineer

Role: 1st or 2nd Line IT Support Engineer
Location: Blackburn (Hybrid Working)
Salary: Up to £35,000 (depending on experience)

A growing and forward-thinking Managed Service Provider based in Blackburn is looking for a 1st or 2nd Line IT Support Engineer to join their expanding technical team. This is a great opportunity for someone who enjoys working across a variety of technologies while supporting multiple clients in a fast-paced MSP environment.

You’ll be part of a collaborative support team providing high-quality technical support to a range of businesses, resolving issues efficiently and delivering excellent customer service.

As a 1st or 2nd Line IT Support Engineer, you’ll be responsible for supporting users with a wide range of IT issues, ensuring systems run smoothly and clients receive a high level of service.

• Providing 1st and 2nd line technical support via phone, email, and remote tools
• Troubleshooting hardware, software, and networking issues
• Supporting Microsoft 365 environments including user administration and troubleshooting
• Managing Active Directory, user accounts, and permissions
• Assisting with device setup, configuration, and deployments
• Escalating more complex issues to senior engineers where required
• Maintaining accurate documentation and updating tickets within the service desk system

• Experience working in a 1st or 2nd Line IT Support role (MSP experience is beneficial)
• Strong knowledge of the Microsoft stack (Windows, Microsoft 365, Active Directory)
• Understanding of networking fundamentals (DNS, DHCP, TCP/IP)
• Experience supporting laptops, desktops, and user environments
• Strong communication and customer service skills
• A proactive attitude and willingness to learn new technologies

• Salary up to £35,000 depending on experience
• Hybrid working flexibility
• Birthday day off
• Paid volunteering days
• Supportive team culture with opportunities to grow your technical skills
• Exposure to a wide range of technologies and client environments

This is an excellent opportunity for someone looking to develop their IT career within a supportive MSP environment, gaining hands-on experience with modern technologies and progressing their technical skillset.

The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited . com.

SER-IN