Systems Engineer 1st Line

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Terms &

Conditions:

37 Hours, Full Time, Permanent

Department: IT – Service Desk

Shortlisting Dates: w/c 22 nd June 2026

Are you passionate about delivering outstanding IT support and making a real impact through delivering technology? Join our dynamic IT team as a Systems Engineer 1st Line, where you’ll be the first point of contact for technical support and play a key role in supporting our IT Service Desk.

• Act as the first point of contact for IT queries via phone, email, and ticketing system.
• Diagnose and resolve hardware, software, and network issues, escalating where necessary.
• Log and track incidents and service requests, ensuring timely updates and resolutions.
• Support user account management, including password resets and access permissions.
• Install, configure, and maintain desktops, laptops, printers, and mobile devices.
• Assist with onboarding and offboarding, including equipment setup and recovery.
• Maintain and update IT asset registers.

• Experience in a 1st line IT support or service desk environment.
• Strong troubleshooting skills across hardware, software, and networks.
• Excellent communication and customer service skills.
• Ability to work collaboratively and contribute to continuous improvement.
• Commitment to our values:
  Trust, Respect, Ambition, Collaboration, and Kindness.

• Participation in out-of-hours and on-call support may be required.
• This role may involve working with children or vulnerable adults; a DBS check will be required.