Senior CRM Executive

Lancashire, Hybrid working (4 days in the office, 1 WFH)

• £multi-million+ turnover business, with continued growth YOY
• Private equity backed
• Continued investment (back into their employees and new head count, technology and resource)
• Fast paced, progressive and risk taking.

• Support the brands overall CRM strategy, tracking it’s performance and keeping CRM as a key channel as part of the overall digital strategy.
• Ensure the database is segmented effectively for targeted campaigns.
• Multi-channel campaign planning and execution, as well as setting up automation and segmentation.
• Considerations include automation, new segmentation, A/B testing.
• Optimise the retention strategy for the brand, building customer loyalty.
• Support on the creative and content of the email campaigns, and CRM campaigns.
• Report on CRM campaign success and improvements and strategic aims. Communicating findings to senior stakeholders within the business
• Confidence in seeing your vision through. Including investment in tech & resource.
• Support of the wider Digital Marketing team, but mentor of 2x CRM Executives

• Extensive experience within CRM, including eCRM and core acquisition automation programmes.
• 3+ years within CRM, working on a number of different ESP is ideal.
• Creative campaign delivery and content.
• Automation and workflow experience and confidence in managing these areas.
• Knowledge of customer segmentation.
• Experience with in with data, data in separate teams to create a single customer view.