ServiceNow Consultant Hybrid
Listed on 2026-09-26
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IT/Tech
IT Consultant, IT Business Analyst, Systems Analyst, Business Systems & Technology Analysis
Senior Service Now Technical Consultant
Salary: Up to £100,000 + Bonus + Benefits
Location: London or Manchester
Working Pattern: Hybrid
Job Type: Permanent
Working Hours: 40 hours per week, Full Time
A globally recognised technology organisation is looking for an experienced Senior Service Now Technical Consultant to design and deliver enterprise Service Now solutions across complex client engagements.
This Senior Service Now Technical Consultant vacancy is a hands-on consulting role combining Service Now solution design, configuration, integrations and technical leadership. You will work directly with customers to understand requirements, define future state solutions and ensure consistent delivery while incorporating AI capabilities into workflows and business processes.
Responsibilities for the Senior Service Now Technical Consultant:- Design and deliver scalable Service Now workflow solutions using platform best practices
- Translate business requirements into technical specifications, user stories and solution designs
- Lead customer workshops covering current state and future state processes
- Provide hands on technical leadership across Service Now configuration and integrations
- Review and validate technical deliverables, testing and documentation
- Guide customers through technical decisions and platform best practices
- Integrate AI capabilities into workflows, customer solutions and decision making processes
- Lead smaller projects and provide guidance to Technical and Associate Technical Consultants
- Support delivery reporting across risks, actions and engagement progress
- Strong Service Now Professional Services or consulting experience
- Extensive hands on experience designing and delivering Service Now solutions
- Strong understanding of Service Now configuration, workflows and integrations
- Experience translating business requirements into technical solutions
- Strong customer facing workshop and stakeholder management experience
- Experience reviewing technical configuration, integrations, testing and documentation
- Experience incorporating AI into workflows, solutions or business processes
- Ability to independently lead technical delivery and resolve complex issues
- Experience mentoring or supporting other Service Now consultants
- Additional Service Now certifications
- Strong industry domain expertise
- Experience across multiple concurrent Service Now engagements
- Experience managing customer relationships and complex delivery challenges
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