It Support Engineer

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IT Support Engineer – 2nd & 3rd Line

Location:

Lancaster Full-Time, On-Site (5 Days/Week)

Salary: £35,000 – £45,000

Chapman Tate Associates is proud to be working in partnership with a leading Managed Service Provider (MSP) to recruit a skilled and motivated IT Support Engineer to join their dynamic technical team based in Lancaster.

About

The Role

This is a fantastic opportunity for a passionate IT professional who thrives in a fast-paced MSP environment and is ready to take ownership of both 2nd and 3rd line support tasks. You’ll be the go-to expert for resolving complex technical issues, supporting a diverse client base, and contributing to infrastructure projects.

Key Responsibilities

• Provide hands-on 2nd and 3rd line support across a wide range of technologies
• Troubleshoot and resolve escalated technical issues efficiently and professionally
• Support and maintain client infrastructure including servers, networks, and cloud platforms
• Assist with project delivery, migrations, and system upgrades
• Liaise directly with clients to ensure high levels of service and satisfaction
• Document solutions and contribute to internal knowledge base

• Proven experience in an MSP or similar multi-client environment
• Strong knowledge of Windows Server, Active Directory, Office 365, and networking fundamentals
• Experience with virtualization (VMware/Hyper-V), firewalls, and backup solutions
• Excellent problem-solving skills and a proactive approach to technical challenges
• Strong communication and client-facing skills
• Relevant certifications (e.g., Microsoft, CompTIA, Cisco) are a plus

• Competitive salary: £35,000 – £45,000 depending on experience
• Work with cutting-edge technologies and a forward-thinking MSP
• Clear progression path and ongoing professional development
• Collaborative and supportive team culture

• Seniority level
  
  Entry level

• Employment type
  
  Full-time

• Job function
  
  Information Technology
• Industries Technology, Information and Internet

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