IT Manager

This IT Manager post at Library House Surgery, a GP practice, covers the running, maintenance and development of the practice's clinical and office IT systems and digital services. The work centres on EMIS Web and related clinical applications, data quality and reporting, plus user access and equipment. The post also carries the practice's designated Information Governance lead role, including the annual Data Security and Protection Toolkit.

Experience in IT support and a working knowledge of information governance are essential.

• Manage user access across practice systems, including joiners, movers and leavers
• Manage IT equipment, software licences, procurement, stock and asset records
• Provide first-line IT support, log jobs and liaise with outsourced engineers and software suppliers
• Maintain and develop EMIS Web, Ardens and Accu Rx templates, protocols, task groups and workflows
• Build and run searches and reports for QOF, contractual requirements, KPIs and clinical audits
• Maintain data quality, coding and case-finding searches, liaising with the CSU and ICB
• Act as Information Governance lead, coordinating the annual Data Security and Protection Toolkit
• Maintain IG policies, privacy notices and quarterly audits, and support staff IG training
• Maintain system access controls, data-sharing arrangements, and escalated breaches and security risks
• Maintain the practice website, social media, GP Team Net and waiting-room screens
• Provide guidance and training to staff on IT and clinical systems
• Recommend and champion new technology and processes to improve efficiency, security and care

• Experience in an IT support, systems administration or similar technical role
• Experience supporting staff with hardware, software and system issues

• Good working knowledge of Windows, user access management and IT troubleshooting
• Strong organisational, analytical and problem‑solving skills
• Strong communication skills and ability to train colleagues with varying IT knowledge
• Good understanding of information governance, confidentiality, data protection and information security
• Ability to manage competing priorities, work independently and keep accurate records
• Ability to work collaboratively with management, staff and external providers

• Proactive approach to identifying and implementing practical improvements

• Experience working in a GP practice, NHS or healthcare environment
• Experience using EMIS Web, Ardens, Accu Rx or similar clinical systems
• Knowledge of QOF, clinical searches, coding, data quality and reporting
  
  Experience with the Data Security and Protection Toolkit or information governance
• Experience managing IT suppliers, software licences and equipment
• Relevant IT qualifications or professional certifications