Professional Development Manager

Hybrid | Lancashire (1–2 days per week in the office)

This organisation is a well-established, respected awarding and professional development body operating within a regulated environment. Known for the quality and integrity of its learning offer, it has built long-standing relationships with its customers, and is well renowned in the marketplace on the strength of its standards, credibility and values.

Now at an important stage of its evolution, the focus is on thoughtfully expanding its professional development offering.

This is a senior, relationship-led role combining learning, customer insight, commercial thinking and people leadership.

Key accountabilities include:

• You will lead the organisation’s professional development and CPD offering end to end, ensuring customers feel supported, listened to and valued throughout their journey. You will actively engage with a wide range of internal and external stakeholders to understand evolving needs, expectations and priorities, using strong interpersonal skills to build trust, influence effectively and bring others with you.
• You will work collaboratively with colleagues to shape and develop the CPD proposition, ensuring new learning modules are accessible, well-positioned and aligned to both organisational values and commercial objectives. This includes identifying opportunities to develop complementary learning alongside mandatory provision, always ensuring these additions are introduced thoughtfully and for the right reasons.
• You will use customer feedback, stakeholder insight and performance data to evaluate effectiveness, inform decision-making and drive continuous improvement. Externally, you will represent the organisation at events and forums, acting as a confident, professional and values-led ambassador.
• You will also lead, motivate and develop a small professional development team, providing clear direction, support and accountability, while fostering a collaborative and high-performing culture. Customer queries and issues will be handled promptly and professionally, with a strong service ethos that maintains trust and long-term engagement. Clear, concise updates and reports will be prepared for senior stakeholders to provide insight into performance, risks and opportunities.

This role will suit someone who is commercially curious yet deeply values-led. You may come from a B2C learning, education, membership or professional services environment and enjoy building propositions that balance quality, compassion and commercial discipline.

You will be comfortable working with multiple stakeholder groups, influencing at different levels, and operating with both autonomy and accountability. Experience with in regulated or assessed learning environments is helpful but not essential, mindset, empathy and capability matter most.

You’ll have a track record of success within a similar role, and this may be a growth opportunity for someone to step into. Likewise, a business qualification would be useful.

Hybrid working is offered, with 1–2 days per week based in the Lancashire office.

This is a permanent role, and working hours 9-5pm Monday to Friday.