Facilities Manager - Soft Services

Overview

We are seeking a proactive and experienced Workplace Manager to oversee site services and day-to-day facilities operations across multiple locations, including Bangor and Lancaster. This is a key leadership role responsible for delivering high-quality service standards, managing support teams, ensuring compliance, and coordinating contractors across all sites. This position is an excellent next step for an Assistant Facilities Lead or similar professional looking to progress into a broader, multi-site management role.

The successful candidate will act as the on-site lead for Workplace operations, managing key service areas including fleet coordination, waste management, cleaning, reception, and overall service delivery. Strong communication skills are essential, with regular engagement required with key stakeholders, landlords, and colleagues across all locations. While Lancaster will be the primary base, the role involves close collaboration with colleagues at the Bangor site and an additional field-based location.

On-site visits will be required as needed to support local operations, with much of the day-to-day engagement managed remotely.

• Lead and support Workplace teams across all sites (typically two staff members per site).
• Foster a positive, inclusive, and high-performing team culture.
• Oversee site services, health and safety, and service contracts.
• Ensure procedures are consistently followed by Site Services teams across all locations.
• Ensure safe, clean, and efficient working environments aligned with organisational standards.
• Support customer service improvement plans across multiple sites.
• Support the Site Services Manager with budget control, benchmarking, and procurement in line with organisational procedures.
• Attend and coordinate audits, inspections, and site visits as required.

• A Workplace or Facilities Management qualification, or 3+ years' experience in a comparable role.
• A recognised Health and Safety qualification (e.g. IOSH or NEBOSH) is desirable.
• Proven experience leading teams and managing contractors.
• Demonstrable budget management skills and the ability to control service-related spend.
• Experience working across multiple sites or within a dispersed organisation.
• Strong knowledge of regulations and best practice related to site services operations.
• Excellent communication skills, with confidence engaging stakeholders and contractors.
• A good understanding of finance and HR processes relevant to facilities operations.
• A full UK driving licence would be advantageous.

The NRL Group connect global companies with the right people to bring engineering projects to life. Supporting contracting companies with energy transition plans and working with our clients to create a cleaner, greener future.

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