Centre Manager - Affinity Fleetwood

About the Role

To optimise the commercial vitality, viability and performance of the shopping centre through the implementation of world‑class strategic, operational and financial management, marketing, customer care and management of risk. To contribute to asset performance through the implementation of specific objectives and initiatives set out in the asset and business plans.

The property is a outlet centre retail premises located in the Fleetwood. The successful candidate will be part of a site team of three and will be an essential asset to the property, colleagues, clients and occupiers.

• Conduct regular performance reviews with the team, to include setting and reviewing of objectives. Where relevant, ensure the performance management process is implemented effectively in a timely manner.
• Identify and implement plans to ensure the development of the team, including succession planning and training activities.
• Coach the team to enable them to maximise their performance and be empowered to take ownership for decision making.
• Recruit and select employees to ensure that the team structure and capability meets current and future needs, as well as the achievement of budget and business plan targets.
• Ensure the team are fully engaged with the Centre’s business plan and strategic direction, implementing plans to improve employee engagement as appropriate.
• Ensure adherence to Company policies, processes and procedures across the Centre.
• Develop and nurture a positive team working environment with Asset Services colleagues. Advise and regularly update Operations Director with regards to general team performance, recruitment challenges and development issues etc.

• Develop successful working relationships with key stakeholders, notably the Client(s), to ensure a productive and effective working partnership. To pro-actively develop an extensive network of contacts, to include decision makers and influencers within the local private and public sector. In particular, to build productive relationships within the local Council in view of any potential redevelopment of the Centre.
• Contribute to the preparation of the business plan and ensure specific asset objectives and initiatives are implemented as directed.
• Manage and operate the Centre as a commercial business venture in accordance with the agreed Asset strategy, taking relevant actions to protect the value of the asset.
• Regularly monitor, evaluate and report on the performance of the Centre through key performance indicators, including turnover, occupier trading performance, footfall, void rates, non-rental revenue generation etc.
• Contribute to letting strategy/tenant mix strategy and facilitate enquiries from prospective occupiers.
• Implement and support agreed Brand values as applicable.
• Take ownership for the management, preparation and reconciliation of the service charge including preparing and reconciling the service charge budget and expenditure reports to occupiers.
• Authorise invoices for payment in a timely manner and in accordance with company policy.
• Maintain awareness of occupier arrears and the performance of independent traders, and contribute to credit control management as required.
• Identify and implement opportunities to enable the Centre to provide a superior service to occupiers e.g. consistent and visible level of occupier liaison.
• Identify new business opportunities/channels within the market place to ensure an increase in the commercial performance of the Centre. To ensure that the Centre is continually improving through innovation and maintains its position at the forefront of the UK shopping centre industry.
• Oversee the delivery of an agreed marketing strategy.
• Encourage maximum positive local press and media coverage through the management of good press relations and acting as the local spokesperson, as required.
• Maintain awareness, influence, monitor and report on City Centre management issues, activities and initiatives that may affect the Centre.
• Participate in and influence local community matters for the benefit of the Centre through local chambers of trade and other relevant bodies.…