Operations Manager Civil, Family and Tribunal Courts

Responsibilities

Our Operations Managers play a crucial role helping deliver justice and you will accountable for day to day operations across the Lancashire Civil, Family and Tribunal Courts.

We are seeking an experienced leader able to motivate remote teams, foster strong relationships with key stakeholders and ensure our services are customer focused and efficient.

Lancashire Civil, Family and Tribunal Courts sit within HMCTS' NW and you will be responsible for the strategic oversight of all courts and you will be the Civil Lead for all Cumbria and Lancashire Courts, supporting your Cluster Manager to meet operational needs and deliver cluster performance objectives.

You will be at the forefront of organisational change, making a real difference in how service is delivered, working in a supportive environment with a focus on continuous improvement.

Leading a team of Delivery Manager's to provide a consistent and customer-focused service, you'll drive a collaborative culture across the cluster, ensure effective deployment of resources and manage an allocated budget to control delegated expenditure, ensuring efficiencies are made.

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns. You will be able to request reasonable adjustments to the recruitment process within the application form.

• Proven experience in a senior operations or management role, preferably within a complex, multi-stakeholder environment.
• Strong leadership skills with a track record of leading teams through change.
• Excellent communication and influencing skills, with the ability to maintain relationships at all levels.
• Experience in budget management and resource allocation.

You're a resilient and positive leader who thrives on delivering effective and efficient services and enjoys working with a variety of stakeholders. You lead by example, coaching and developing your team in setting local priorities and objectives to achieve National/Regional and Area strategies and plans.

Standard full time working hours are 37 hours per week.

• Annual Leave – Annual leave is 25 days on appointment and will increase to 30 days after five years' service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part‑time and job share posts will be calculated on a pro‑ratio basis.
• Pension – The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
• Training – The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
• Networks – The opportunity to join employee‑run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

• A range of 'Family Friendly' policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
• For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on  or Childcare Choices. You can determine your eligibility at
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.

If you are ready to take on a challenging and rewarding role apply today.