Construction Coordinator Team Leader

SP Electricity North West manages and invests in the power network that supplies electricity to the 2.4m homes and businesses across the North West. Our 2,400 colleagues manage the 13,000km of overhead lines, 44,000km of underground cables and thousands of electricity substations to keep power flowing and supporting green growth. We’re one of six distribution network operators in the UK and are regulated by Ofgem.

We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.

Now part of the Iberdrola and Scottish Power group, we’re collectively building smarter, greener electricity networks that will get Britain growing by investing in a better future, quicker.

A Fantastic Opportunity:
Construction Coordinator Team Leader

We have an exciting opportunity for an experienced Construction Team Leader to join our Business Connections team.

This is a pivotal leadership role where you'll oversee a team of Engineers and Coordinators, ensuring the successful delivery of customer connections projects while driving exceptional customer service, operational performance, and commercial outcomes. You'll play a key role in shaping the customer journey, supporting the delivery of regional work programmes, and creating an environment where colleagues can thrive and achieve their full potential.

If you're passionate about leading people, delivering high-quality construction projects, and making a positive impact on customer experience, we'd love to hear from you.

The successful candidate must, at the start of employment have permission to work in the UK without sponsorship.

As Construction Team Leader, you'll take ownership of the regional Business Connections construction work programme, ensuring projects are delivered safely, efficiently, and in line with customer expectations.

Working closely with Programme Managers and a wide range of internal and external stakeholders, you'll monitor workload demands, identify and mitigate risks, and drive performance across the team. You'll be responsible for fostering a high-performing culture where continuous improvement, accountability, and customer focus are at the heart of everything we do.

A significant part of the role involves leading and developing your team through coaching, mentoring, performance management, and regular one-to-one meetings. You'll help individuals build their skills and confidence while ensuring objectives are achieved and development opportunities are maximised.

You'll also oversee customer enquiries and escalations, ensuring issues are resolved effectively and customer satisfaction remains a key priority throughout the construction phase of every project.

What you’ll be doing

Lead, motivate, and develop a team of Engineers and Coordinators to deliver excellent project outcomes.

Manage the successful delivery of the regional Business Connections construction programme.

Ensure a seamless customer journey throughout the construction phase of projects.

Monitor team performance, workload, risks, and project progress, taking action where required.

Support the resolution of customer enquiries, complaints, and escalations.

Build strong relationships with internal teams, contractors, customers, and stakeholders.

Identify training and development opportunities to enhance team capability.

Produce management reports and performance information to support decision-making.

Ensure compliance with health and safety requirements, industry regulations, and company standards.

Drive commercial performance and support effective budget management.

What we’re looking for

We're looking for a motivated leader with strong technical knowledge, commercial awareness, and a passion for delivering outstanding customer service.

You must hold an HNC (or equivalent) in Electrical Engineering and have experience managing electrical distribution or construction projects. You'll be comfortable working in a fast-paced environment, balancing multiple priorities while supporting and developing a…