Practice Manager

Dual Site Practice Manager - Oakmount Vets and Kingsway Veterinary Hospital Salary up to £45,000 DOE

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We have an exciting opportunity for a people-focused and motivated Practice Manager to join us in a brand-new role working across two IVC brands, Oakmount Vets and Kingsway Veterinary Hospital. You will work closely with the Director of Practice and be supported by a wider management team. This is a full-time role working 40 hours per week, Monday to Friday.

This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys working with people and is quick to learn.

• Oakmount Vets
  , Burnley has been providing exceptional veterinary care to the community for over 60 years. A busy, small animal practice it is well equipped with 5 consulting rooms, 2 theatres, digital and dental radiography, in house Lab and offers orthopaedic and laparoscopic surgeries and ultrasonography. Burnley is a wonderful place to live and work and is known for its friendly and welcoming atmosphere with great transport links to many major cities including Manchester and Liverpool.
• Kingsway Veterinary Hospital has been providing exceptional veterinary care for more than 80 years, successfully combining a traditional ethos of compassionate care with progressive, modern medicine. The hospital is equipped with an extensive range of modern facilities, including:
  In house laboratory, Digital and dental radiography, ECG, Rigid and flexible endoscopy, Laparoscopic kit, State-of-the-art ultrasound equipment, 24-hour on-site nursing care. Located in the beautiful market town of Skipton, consistently voted one of the happiest places to live in the UK, you'll enjoy fantastic cafés, restaurants, excellent schools and a welcoming community, all on the doorstep of the stunning Yorkshire Dales.
  
  Whether you enjoy walking, cycling, climbing or simply exploring the countryside, Skipton offers an outstanding quality of life.

As Practice Manager, you will lead the non-clinical operations of the practice, working closely with clinical leadership to ensure efficient day-to-day running, strong team performance, and an outstanding client experience. You’ll be responsible for operational delivery, people management, and compliance, while supporting the practice to achieve its performance, quality, and service objectives. This role plays a key part in creating a positive culture and enabling clinical teams to deliver excellent care.

• Lead, support, and develop the non-clinical team, creating a positive and collaborative culture
• Oversee the day-to-day operations of the practice, ensuring smooth and efficient workflows
• Deliver an excellent client journey from first contact through to follow-up care
• Manage rotas, recruitment, onboarding, and team development
• Support financial processes including invoicing, payroll, and stock control
• Monitor performance and support practice growth and improvements
• Ensure compliance with RCVS standards, health & safety, and regulatory requirements
• Maintain facilities, equipment, and stock levels
• Handle client feedback and resolve issues professionally
• Support marketing and community engagement initiatives

You are an experienced people and operations manager with strong leadership capability. You’ll bring:

• Proven experience in a management role, ideally within healthcare, veterinary, or service-led environments
• Strong people management skills, including performance management and team…