Practice Business Manager

As our Practice Business Manager, youll play a key leadership role in the day-to-day running and future development of the practice. You'll oversee the smooth operation of both sites, managing people, processes, and performance. From supporting the clinical and admin teams to ensuring we meet targets and deliver high-quality patient care, your role will be all about keeping the practice efficient, compliant, and patient-focused.,

Job Title:

Practice Business Manager

Location:

Primrose Bank Medical Centre, Blackburn

Hours:

Full time hours over 5 days

Reports to:

GP Partners Salary:
Competitive and dependent on experience, Primrose Bank Medical Centre is seeking an experienced and motivated Practice Business Manager to lead the operational and strategic management of the practice across two sites. Youll be joining a supportive and established team dedicated to delivering high-quality patient care to a diverse population of nearly 9,500 patients. As a member of North PCN, which includes five practices working collaboratively across Blackburn, you will be involved in shaping services and contributing to wider network goals.

This is a key leadership role requiring someone with solid general practice experience, ideally having led a CQC inspection and comfortable working within NHS and regulatory frameworks. You'll ensure day-to-day operations run smoothly while supporting long-term planning, staff development, compliance, and service improvement.

• Work closely with the Partners to develop and implement strategic and business plans.
• Contribute to the wider development of North PCN, representing the practice at PCN and locality meetings.
• Lead a positive and inclusive team culture that promotes accountability, innovation, and patient-centred care.

• Manage the day-to-day running of both sites, including staff scheduling, service delivery, and premises oversight.
• Implement systems and workflows to ensure efficiency and a high standard of care.
• Liaise with ARRS roles and external stakeholders to support integrated care delivery.

• Oversee budgeting, payroll, and financial planning.
• Manage income streams including QOF, IIF, Enhanced Services, PCN funding, and private work.
• Ensure timely and accurate claims, reporting, and contract compliance.

• Lead on recruitment, induction, training, appraisals, and HR support for non-clinical staff.
• Maintain accurate HR records and ensure employment law and best practice are followed.
• Address performance issues, grievances, and absences effectively and sensitively.

• Lead on CQC preparation, inspections, and action plans experience of successfully managing a CQC inspection is essential.
• Ensure compliance with all regulatory requirements including GDPR, Health & Safety, and safeguarding.
• Maintain and regularly update all practice policies, procedures, and risk assessments.

• Oversee practice IT systems and digital tools, ensuring they support efficient and secure working.
• Support the implementation of online triage, digital consultations, and workflow improvements.
• Maintain business continuity and data security plans.

• Oversee patient access, appointments, complaints, and feedback processes.
• Ensure excellent customer service and continuity of care, especially for patients with limited digital access.
• Support the development of patient engagement activities and the Patient Participation Group (PPG).

• Primary Care Experience
• Managing Multidisciplinary Teams
• Knowledge of NHS Frameworks and QOF
• Digital and IT Experience in Healthcare
• CQC and Compliance Management
• Financial & Contract Management
• Pr…