Reconciliations Team Leader

Job Description

Reporting to the Reconciliations Manager, the Reconciliations Team Leader is responsible for leading the day-to-day operation of the Reconciliations function whilst acting as the technical lead for the firm's reconciliation systems and controls. The role supports the reconciliation manager by leading, coaching and supporting to the Reconciliations team, ensuring operational objectives, regulatory obligations and customer outcomes are achieved whilst supporting business growth through automation, process improvement and effective risk management.

• Ensure the accurate and timely completion of all reconciliation activities in accordance with regulatory requirements, internal policies and operational procedures.
• Oversee the accurate and timely execution of CASS funding and SIPP rebalancing activities, ensuring all requirements are met within defined control standards.
• Monitor reconciliation exceptions, break trends, management information, and funding exposures, ensuring aged items, high-value breaks, potential breaches and emerging risks are appropriately investigated, escalated and resolved.
• Act as the primary escalation point for technical and operational reconciliation matters, providing guidance and support to the wider team.
• Perform reconciliation reviews, checking activities and technical oversight as required to maintain operational resilience and effective control coverage.
• Maintain accurate and up-to-date process documentation, system documentation, procedures and operating guides relating to reconciliation activities and systems.
• Ensure all activities are conducted in accordance with FCA requirements, Consumer Duty obligations, internal policies and regulatory expectations.
• Undertake any other reasonable duties as required by the Reconciliations Manager or wider management team.

• Lead, manage and develop team members through effective performance management, coaching, mentoring and development planning.
• Conduct regular one-to-one meetings, performance reviews and development discussions to support employee engagement and capability growth.
• Provide technical leadership and coaching to Administrators and Senior Administrators, ensuring appropriate knowledge sharing and development across the team.
• Manage attendance, annual leave, workload allocation and resource planning to ensure service objectives are achieved.
• Maintain appropriate succession planning, cross-training and contingency arrangements to support operational resilience.

• Act as the technical owner and subject matter expert for the firm's reconciliation platform and associated automated controls.
• Design, build, test and implement new reconciliations, automation solutions and control enhancements to support business growth, operational efficiency and regulatory requirements.
• Investigate system and reconciliation issues, identify root causes and implement effective corrective and preventative actions.
• Work collaboratively with Technology, Change teams, and third-party suppliers to deliver system enhancements, resolve issues and maximise platform capability.

• Experience leading, coaching and developing operational teams.
• Strong communication and stakeholder management skills.
• Ability to prioritise workloads and manage competing deadlines.
• Strong decision-making and problem-solving skills.
• Effective planning, organisation and time management.

• Detailed understanding of reconciliation methodologies, break management and exception management.
• Understanding of FCA CASS requirements, particularly CASS 6, 7, 8 and 10.

• Ability to perform root cause analysis on reconciliation issues and control failures.
• Experience producing and interpreting MI and trend analysis.
• CISI Investment Operations Certificate (IOC), including CASS module, desirable.
• Other relevant financial services qualifications including CII qualifications considered advantageous.

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