GP Service Team Leader

Team Leader post in the 7-Day GP Service, run by Southport and Formby Health, the GP-owned company that is principal employer for the Southport and Formby Primary Care Network. The postholder supports the 7-Day GP Service Manager with daily operations, staffing and room scheduling, governance audit and EMIS training, and handles patient complaints. The post is set at 30 hours a week, Monday to Friday, with occasional evening and weekend work and line management of the casual workforce.

A DBS check is required, and EMIS skills can be built after appointment.

• Support the 7-Day GP Service Manager in running the service day to day, including projects and the 9am-5pm weekday access it must maintain
• Monitor service performance and ensure KPIs and governance requirements are met, recording information on Team Net
• Line manage the casual workforce and work with clinicians and receptionists to run the service safely
• Plan, schedule and coordinate room availability, clinic capacity and staffing cover, including contingency planning for pandemics and unforeseen events
• Supervise EMIS use and train clinical, technical and administration staff on it and related software
• Carry out a planned audit programme covering health and safety, infection control, safeguarding, data protection, duty of candour and other statutory requirements
• Assist with investigations and actions arising from learning events and bi-monthly governance meetings
• Attend the monthly operational meeting and represent the service in the manager's absence
• Deal with patient enquiries and investigate and resolve complaints with the manager and service staff
• Liaise with GP practices about the 7-Day Service and resolve operational queries
• Seek feedback from patients and service users and drive continuous improvement

• GCSE Maths and English

• Knowledge of CQC standards and clinical governance
• Experience of improving processes and services
• Knowledge of performance improvement and management
• Understanding of health and social care systems and commissioning policies

• Effective leadership and team working
• Excellent verbal and written communication
• Planning complex activities and adjusting plans as required
• Analysing information to compare options and support decisions
• Competence in EMIS or ability to acquire expert knowledge
• Microsoft Office and ability to learn new digital systems

• DBS check

• Motivated, enthusiastic and forward thinking
• Good interpersonal and listening skills
• Works independently and manages time across several programmes
• Able to innovate and influence working relationships

• Experience of line management and motivating a team
• Competence in using Team Net
• Evidence of CPD in people management