Ecommerce Manager

Chemist4U is one of the UK’s largest online pharmacies, making medicines, expert advice, and everyday health essentials easier to access than ever. With a fast-growing, innovative team, we deliver trusted pharmacy care straight to our customers’ doors.
Join us and be part of a company that’s transforming healthcare and making a real difference every day.

Making medication and care faster, simpler and safer so people stay well for longer.

Empower everyone to take control of their health by providing world class technology and pharmacy services.

• Collaboration
• Integrity
• Positivity
• Growth
• Customer centricity

We simplify processes and medication management by leveraging cutting-edge technology and empowering our team. Whether through seamless online services or expert support, we ensure reliable and hassle-free healthcare so our customers can focus on their well-being.

Reporting to:
Head of Commerce

Job type:
Permanent

Salary:
Competitive

Working Pattern &

Hours:

Monday-Friday, 37.5 hours per week

Location:

We offer flexible hybrid working, with the opportunity to be based from either our London (SE1) or Lancashire (WN8) office. You'll be expected to attend the office at least three days per week

This is an exciting time to join Chemist4U. As we continue to grow, we're expanding our Marketing team and looking for talented Ecommerce Managers to play a key role in driving online performance and shaping our future success. This role is responsible for P&L ownership at site level, driving online revenue, margin and conversion performance through effective trading, merchandising, pricing, promotions and on‑site optimisation.

The Ecommerce Manager works closely with the Acquisition, Retention and Brand teams, who provide specialist support, while retaining accountability for site‑level results.

• Own P&L performance per site, with accountability for online revenue, gross margin and contribution.
• Lead the trading calendar, planning promotions and ensuring alignment with commercial targets.
• Monitor performance daily, weekly and monthly, identifying risks and opportunities and taking corrective action.
• Work closely with Brand and Product teams to ensure positioning, messaging and content are aligned.
• Plan, execute and evaluate promotional activity, ensuring offers support revenue targets without eroding long‑term value.
• Partner with Finance and Commercial teams to assess promotional ROI and margin impact.
• Use behavioural insight and analytics tools to continuously improve the customer journey and reduce friction.
• Translate data into clear actions, prioritising initiatives that drive measurable commercial impact.
• Support the development and execution of on‑site merchandising and product curation, helping ensure the right products and collections are visible at the right time.
• Work closely with the Merchandising team to optimise product placement, category structure and navigation.
• Use performance insight to recommend improvements to product visibility, bundling, cross sell, upsell and on‑site journeys.
• Support the implementation of pricing and promotional strategies, working closely with the Head of Ecommerce.
• Ensure promotional mechanics are clearly communicated on‑site and aligned with wider marketing activity.

We’re looking for Ecommerce Managers who are commercially minded, data-driven and passionate about delivering results. You will possess the following attributes:

• You’re a problem solver who enjoys owning performance end‑to‑end
• Comfortable managing multiple stakeholders, you can balance competing priorities across marketing, brand, product and operations
• Highly data‑driven, you are confident interrogating performance metrics and turning insight into action
• Organised and structured, you bring strong project management skills to fast‑moving environments
• You are comfortable working at pace, making decisions and taking accountability for outcomes
• Collaborative by nature, you work effectively with specialist teams while retaining clear ownership
• Excellent knowledge of the marketing channels like PPC, SEO, CRM and Social and how and where they can impact the funnel.