Quality Assurance Officer

NOCN Group is an international charity that delivers future‑fit skills solutions with social impact for colleges, training providers, employers and individuals. To find out more, visit our website.

We are seeking a motivated and professional Quality Assurance Officer to join our Assessment and Quality team. Reporting to the Quality Assurance Manager (Apprenticeships), you will play a key role in delivering high‑quality services aligned with NOCN's strategic objectives.

• Review assessment and quality assurance reports, providing feedback to ensure quality and compliance.
• Support and train Assessors and Internal Quality Assurers on policies, procedures and systems.
• Respond to queries and communicate updates to stakeholders effectively.
• Maintain accurate records, risk ratings and management information.
• Support complaints, appeals and compliance investigations where required.
• Contribute to the continuous improvement of quality assurance processes and services.

You have experience working in a quality assurance or regulated environment and understand assessment and quality assurance processes. You are organised, detail‑oriented and able to manage competing priorities effectively.

With strong communication and IT skills, you build positive relationships with stakeholders and are committed to delivering high‑quality outcomes. You are proactive, adaptable and focused on continuous improvement, with a commitment to excellent customer service and maintaining high standards.

• Responsive
• Supportive
• Honest
• Ethical
• Sustainable
• Respectful
• Innovative

• 38 days of annual leave including 8 bank holidays and 3 closure days between Christmas and New Year
• Hybrid working
• 35‑hour working week
• Flexible working for a better work‑life balance
• Buy/Sell Annual leave
• Flexible bank holidays for religious holidays
• Pension scheme
• Wellbeing support
• Training and development opportunities
• Free parking at both offices
• Life assurance
• Modern office spaces
• Enhanced family leave
• Optional tax‑free childcare schemes
• Dress down Fridays

Please note:

Due to the high volume of applications, we can only provide feedback at the interview stage.

As a proud member of both Disability Confident and Inclusive Employers standard, we celebrate and recognise the benefits of equity, diversity, inclusion and belonging. We welcome and encourage applicants from all backgrounds, and if you require any reasonable adjustments at any stage of the recruitment process, please let us know and we will do our best to accommodate.