Deputy Manager

Deputy Manager – Maarten Roeterink Consultancy

Job Summary and Mission:
To deputise in the Store Manager's absence, manage the store effectively, and maximise sales to exceed targets. Deliver outstanding personal customer service whilst motivating and developing the store team. Maintain high standards of merchandising, housekeeping, and general safety while enforcing company policies.
MAKE PEOPLE SMILE! Through the product, the prices and the service.

• Set SMART goals for the team, develop staff capability, and model company best practice.
• Stay calm during periods of high customer volume and manage smooth transitions to keep the store operating to standard.
• Demonstrate a customer‑first attitude and hold the store team accountable for delivering legendary customer service.
• Manage with integrity, honesty, and knowledge that promotes the culture, values and mission of Cards Direct.
• Plan, identify, communicate, and delegate responsibilities to team members to ensure smooth flow of operations.
• Provide coaching and direction to the store team to take action and achieve operational goals.
• Constantly review store environment and key business indicators to identify problems, concerns and opportunities for improvement.
• Utilise existing tools to communicate clearly, concisely and accurately, ensuring effective store operations and merchandising standards.
• Use all operational tools to plan for and achieve operational excellence.
• Ensure product and cash security at all times.
• Utilise organisational tools to ensure compliance with the company Health & Safety policy.
• Coach, give feedback and provide developmental opportunities to team members and build effective teams.
• Challenge and inspire team members to achieve business results.
• Ensure team members adhere to legal and operational compliance requirements.
• Recognise and reinforce individual and team accomplishments.
• Maintain progressively responsible retail experience and customer service experience in a retail environment.

• Progressively responsible retail experience.
• Customer service experience in a retail environment.
• Strong communication skills, both orally and in writing.
• Ability to manage store operations independently.
• Ability to manage effectively in a fast‑paced environment.
• Ability to manage resources to ensure that established service levels are achieved at all times.
• Interpersonal skills.
• Organisation and planning skills.
• Good operational skills in a customer‑service environment.
• Good problem‑solving skills.
• Team‑building skills.
• Strong leadership skills, with the ability to coach and mentor others.
• Ability to plan and prioritise workload.
• Ability to handle confidential and sensitive information.

• Relentless focus on the customer – understand what the customer wants and how to best deliver the experience.
• Works well with others – listens and communicates well within Cards Direct, creating a positive and productive team environment.
• Leads courageously – takes personal responsibility, persists in times of challenge, adapts quickly to change and makes timely, thoughtful decisions.
• Develops continuously – continuously seeks opportunities to improve self and others.
• Achieves results – understands what drives overall business success and is accountable to prioritise and deliver quality results.
• Demonstrates knowledge of core products and processes to get results.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Management
• Industries:
  Retail