Onsite Operative

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The Onsite Operative serves as a key frontline representative, ensuring the optimal performance and reliability of Canon devices across customer premises mainly in Blackpool. Operating in a field‑based capacity and reporting directly to the Client Services Manager, this role combines technical responsiveness with customer‑focused service delivery. The operative is responsible for conducting first‑line triage—quickly diagnosing and resolving basic device issues or escalating them appropriately to technical support teams.

They proactively manage consumable replenishment, ensuring that toner, paper, and other essential supplies are consistently available to prevent downtime. In addition, the role involves monitoring automated alerts and notifications, enabling swift action to maintain device functionality and service continuity. Beyond technical duties, the Onsite Operative plays a crucial role in maintaining the professional appearance of all devices, contributing to a clean and efficient working environment and acting as a visible and approachable point of contact for end users, providing guidance, basic training, and support where needed.

• Respond promptly to machine alerts and perform initial diagnostics or escalation.
• Monitor and replenish consumables such as toner, paper, and fusers.
• Conduct regular maintenance checks and ensure devices are clean and operational.
• Interface with customer FM and IT teams, providing user training and support.
• Manage stock levels across sites to prevent shortages or overstocking.
• Support initiatives to reduce paper usage and improve operational efficiency.

• Drive for results.
• Focus on the Customer.
• Take ownership and accountability.
• Act as a team player.
• Shows courage and conviction.
• People oriented.
• Caring for self and others.

• Salary up to £23,969 dependent on experience.
• Competitive salaries regularly benchmarked against similar roles and reviewed annually.
• Learning & Development resources and support available.
• Minimum 25 days holiday per year, holiday purchase and flexible working policy.
• Diversity and inclusion commitment.
• Free private healthcare, Employee Assistance Programme, Mental Health First Aid partnership and discounted Nuffield Health Gym rates.
• Employee discount up to 38% off Canon store products.
• Generous pension, Canon Awards, discount cards, Cycle to Work scheme, Season ticket loans and charity volunteer days.