General Manager

About The Role

We are opening an exciting new concept showroom in Blackpool, combining the very best of our retail and trade offering in one unique environment. This new concept will allow us to support both retail customers and our trade partners with market‑leading kitchen and bedroom designs, industry‑leading service, and world‑class delivery. We are looking for a General Manager who can lead the showroom to commercial and operational success while ensuring every customer—retail or trade—receives a world‑class experience.

• World class training on our products, systems and sales process, including one week residential training at our Academy in Barton‑upon‑Humber.
• Uncapped earning potential.
• Commission paid during annual leave.
• Eye care vouchers.
• EE discount.
• Refer a friend scheme.
• Fantastic business‑wide opportunities.
• Staff discount after your first year with us.

• Be the driving force behind the showroom team, ensuring every customer—whether retail or trade—receives a world‑class experience from first enquiry through to installation.
• Recruit, train, coach, and motivate a team of talented individuals, fostering high performance and engagement across both retail and trade operations.
• Drive sales performance to meet and exceed showroom targets, including trade account growth, repeat business, and customer retention.
• Play a pivotal role in the successful opening of the showroom, ensuring systems, processes and standards are implemented effectively.
• Oversee the full customer journey, including home surveys, design delivery, order management and installation for both retail and trade customers.
• Monitor and manage budgets, stock and resources to maximise profitability and operational efficiency.

In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to policies and procedures relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document.

Desired Skills and Knowledge:

• Significant experience in a big‑ticket retail or trade environment with multi‑million‑pound targets.
• Proven sales‑driven approach with a track record of delivering results.
• Strong leadership and coaching skills, passionate about developing high‑performing teams.
• Committed to delivering exceptional customer service across both retail and trade.
• Comfortable working the majority of weekends and bank holidays.
• Excellent organisational and operational management skills.

Applicants for this role who are offered employment will be subject to a basic criminal record check from the Disclosure & Barring Service before the appointment is confirmed. However, a criminal record will not necessarily disqualify a candidate. Each case will be assessed individually, taking into account the nature of the offence and its relevance to the role applied for.

Wren is a company fuelled by our passion for kitchens and now bedrooms too! As the largest kitchen retailer in the UK, we've also expanded our presence to the USA. We are constantly moving forward, never content with standing still! In addition to providing exceptional training on our products, systems, and sales processes, we offer a top‑notch workplace that has been voted the UK’s Number 1 Place to Work on Indeed twice.

On top of that, we offer incredible benefits, including uncapped commission and outstanding career advancement opportunities within our company.