One Stop - Shift Leader

Responsibilities

• Coordinate the team to deliver the easiest shopping trip in the community
• Opening and closing the store and completing duty cover, ensuring decisions are right for customers, colleagues, and everyone’s safety
• Be the go‑to person for colleagues in the absence of the Store Manager for day‑to‑day operational queries
• Support the Store Manager to coordinate seasonal, community, and charity events, creating a great inclusive atmosphere
• Ensure the store is always clean, tidy, and well presented
• Prioritise the replenishment of products that matter to our customers
• Make sure point of sale and shelf edge labels reflect what good looks like
• Take immediate action for any overcharges and prevent re‑occurrence
• Proactively manage queues in store to deliver a great shopping trip for our customers
• Coordinate colleagues, ensuring they deliver daily priorities and have breaks at the right time to fit around trade patterns
• Be knowledgeable about the store, coordinating others to deliver practical actions for improvements
• Follow company health and safety routines, ensuring colleagues do the same
• Deliver communication to the team, keeping them well informed
• Look at ways to simplify operations and share ideas with the Store Manager
• Always put the customer first and consider them in everything you do
• Be readily available to resolve customer queries, leaving them with a smile
• Adjust the service you give to each customer to meet their needs
• Recognise and celebrate colleagues giving great service
• Understand what may be getting in the way of delivering a great service and help remove obstacles
• Resolve colleague queries in the absence of the Store Manager, or escalating to the Store Manager where appropriate
• Ensure the store is staffed appropriately, reacting to short‑term absences/sickness by finding cover for shifts
• Be a recognised Keyholder for the store, attending alarm call‑outs to ensure safety and security
• Monitor and act on any internal communications, ensuring messages are actioned in a timely manner and colleagues are kept informed
• Coordinate colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shift(s)
• Balance your time across service and replenishment areas of the store
• Actively support your Store Manager in managing absence within the store, ensuring return‑to‑work interviews are conducted for CSA colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures
• Build meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability, confidence to raise relevant issues in a timely manner, seek advice and support when needed and benefit from in‑the‑moment coaching opportunities

• Able to role model great customer service ensuring customers needs are met
• Able to build strong long lasting relationships with colleagues to create a team spirit, encouraging them to be at their best
• A clear communicator to keep the team well informed
• Confident in taking the lead when in charge of the store
• Flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for customers and colleagues
• Energetic, driving and motivating others to deliver expectations and effectively balance priorities
• Always looking for ideas and opportunities to improve the customer shopping trip and to support the community

• 10% Discount in One Stop & Tesco stores
• Discounted Tesco pharmacy services
• Discounted shopping website
• A great holiday package
• A commitment to your career development
• Community involvement and charity work
• Pension Scheme

Serving our customers, communities and planet a little better every day.

• Our customers are at the heart of everything we do
• We treat each other how they like to be treated
• We work together as one team
• We make thing’s easier