Store Manager, Retail & Store Manager

Retail Store Manager – Jollyes Pets – Blackpool – Salary £30,000 - £34,000 p.a. + bonus potential of up to £5k p.a.*. Managing the daily operations of the store, including team management, store standards, stock management and delivering excellent customer service to our pet parents.

• Competitive salary of £30,000 - £34,000 p.a., plus annual bonus potential of up to £5k p.a.
  * subject to reaching pre‑agreed measures.
• Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts.
• Retail Trust Membership: Counselling, wellbeing, and financial support.
• Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services.
• Health & Wellbeing Support: Online GP, mental health services, fitness programmes, dental care, and cancer support.
• Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options.
• Enhanced Family Leave: Maternity and paternity packages above statutory levels.
• Recognition & Rewards: Top Dog Award with extra day off and perks.
• Lifestyle Benefits: Cycle2
  
  Work scheme and discounted David Lloyd membership.
• Learning & Development: Ongoing training for career growth.

• Reporting to your Regional Manager, you will lead by example creating an excellent culture and work environment for your team, demonstrating our values of Genuine, Wise, Eager, Focused, and Together.
• Full responsibility for all aspects of running a successful store, managing KPIs around people, store standards, customer service and financial performance, maximising turnover and gross margin while controlling costs.
• Ensure the team delivers the highest standards of pet care, prioritising welfare and responsible pet ownership.
• Provide exceptional customer service by delivering a great shopping experience and maintaining strong pet and product knowledge. (Training provided)
• Recruit, motivate, train and develop the team, review and manage performance, and promote Jollyes as an employer of choice within the local community.
• Ensure clear communication of key business updates and individual/team objectives.

• A passion for pets and people. Delight customers by ensuring an unrivalled shopping experience.
• Previous retail store management experience, with a hands‑on approach to daily operations and short, medium and long‑term planning.
• A sound decision-maker who communicates objectives effectively and builds high‑performing, highly engaged teams, including succession planning for future leaders.
• A proven track record in developing business performance and exceeding KPIs, while maintaining high store standards, health & safety, and legal compliance.
• Commercial awareness, P&L management, and a proactive approach.
• Own transport and UK driving licence; occasionally required to work out of hours or cover other stores in the region.
• Full‑time, permanent position – 40 hours per week, 5 days out of 7.

Jollyes are an award‑winning UK pet retailer with over 100 stores and over 50 years of pet expertise. Winners of the Retail Week award for ‘Best Retailer 2024’ (under £250m t/o) and listed in the Sunday Times ‘Best Places to Work’, we are a trusted brand for customers and colleagues alike. Accredited by Rest Less as an age‑inclusive employer, we welcome applications from all ages (16+).

With accreditation to the Pet Sustainability Coalition, we are friendly to pets, people and the planet.

Location:

Blackpool, Lancashire, United Kingdom