Retail Sales Assistant - Keyholder

Overview

Retail Sales Assistant - Keyholder

8 hour contract

We don’t just sell products. We inspire reading, learning, creativity and play. You help customers find products that inspire creativity, reading, learning and play, contributing to Time Well Spent.

• Deliver friendly, knowledgeable, and efficient service to every customer.

• Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.

• Operate tills accurately and handle transactions with care.

• Support with deliveries, stockroom organisation, and product availability.

• Follow all operational procedures, including health & safety and loss prevention.

• If you’re a Keyholder (see Keyholder Responsibilities below), you’ll open and close the store securely, and support with cash handling and store security.

• Work collaboratively with your team to meet store targets and KPIs.

• Stay informed about promotions, products, and services to help customers make informed choices.

• Be a brand ambassador—positive, professional, and passionate about what we do.

• The role can be physically demanding; you may need to manage stairs and heavy stock with the support of your team.

• Brand ambassador responsibilities across shop floor, distribution centre, and support centre.

• Represent products, services, values and behaviours in a positive and authentic way.

Represent the brand daily through welcoming interactions, teamwork, and supporting customers in discovering products they love. All staff help build trust, awareness and loyalty.

If you’re over 18, with training and support, you’ll have the chance to take on extra responsibility and growth opportunities. Keyholders may open/close the store, support with cash handling, and assume management responsibilities when a manager is not in store. Enhanced pay recognizes these responsibilities.

When assigned keys, you’ll be responsible for:

• Opening and closing the store

• Cashing up

• Carrying out management responsibilities

To inspire reading, learning, creativity and play.

We are Crafty | Smart with what we ve got.

We are Caring | Heart in every action.

We are Can-do | Energy that gets it done.

We are proud to have an inclusive culture where everyone feels able to be themselves. Our roles are open to all, including under-represented groups. We are open to discussions around working hours and flexible working. If you need reasonable adjustments for an interview, let us know in your application and we’ll help.