Customer Executive

Kenny Recruit is working with a fast-growing UK distribution business operating within convenience and vape sectors to find an ambitious Customer Growth Executive.

Our client partners with independent retailers and convenience stores, supplying a broad and evolving portfolio of high-demand consumer products. Known for strong retail relationships, category expertise, and rapid growth, the business offers an agile, performance-driven sales environment.

This is a fast-paced, office-based sales support role where you'll work closely with Territory Account Managers to help grow and protect customer relationships across the UK.

You'll become part of a dedicated regional sales team, supporting field-based colleagues by reactivating dormant customers, converting registered non-buyers into active accounts and ensuring retailers continue to receive excellent service and support.

You won't be working alone. You'll be part of a driven, energetic office-based team in Blackburn, all working together to create opportunities, drive activity and support growth across the business.

Working hours:

9.00am to 5.30pm

Location:

Blackburn, 4/5 days in the office
Salary: up to £28,000 per annum (dependent on experience) + commission and benefits

• Making outbound sales and reactivation calls to convenience and vape retailers
• Reactivating dormant customer accounts and rebuilding engagement
• Converting registered non-buyers into active purchasing customers
• Supporting Territory Account Managers with account management activity
• Covering customer call files during territory transitions or vacancies
• Building strong relationships with independent retailers over the phone
• Managing and updating customer data files and CRM systems
• Working closely with assigned TAMs to ensure aligned communication and customer support
• Identifying sales opportunities and passing qualified leads into the field sales team
• Delivering high levels of outbound activity — typically 50+ calls per day
• Supporting promotional campaigns, product launches and sales initiatives
• Helping drive customer retention, sales growth and account development

• Experience in outbound telesales, call centres or phone-based sales roles
• Confidence making high volumes of outbound calls daily
• Experience working to sales targets and KPIs
• Strong communication and relationship-building skills
• Good organisational skills and attention to detail
• Confidence working with customer data, spreadsheets and CRM systems
• A proactive and resilient mindset
• The ability to work at pace whilst maintaining quality and professionalism
• A team-focused attitude with strong collaboration skills
• A desire to learn, improve and contribute to team success
• Experience with in convenience, wholesale, FMCG or vape sectors would be beneficial, but attitude and drive are just as important.