Sea Air Freight Operator

Role - Sea/Air Freight Operator

Location - Blackburn - BB1 5QB

Salary - Up to 40k DOE

My Client is looking for an Import / Export Operator who will be responsible for arranging and receiving of all consignments on behalf of both internal and external customers in the most efficient and cost effective manner whilst achieving the required service levels.

Dealing with all documentation and liaising with partners and customers you'll be responsible for providing excellent customer service.

The ideal candidate will also be responsible for communicating with all internal functions and inside sales.

Duties and Responsibilities:

• Liaise with customers, other offices locally and overseas, agents, shipping lines, airlines and hauliers
• Take all incoming calls from all internal/external customers
• Completes all required import paperwork including customs work, and all other essential import documentation
• Review all customer booking and clearance instructions ensuring these are understood and followed
• Claiming of all shipments through use of external software packages
• Ensure full understanding and strict compliance to customs processes and procedures
• Communicate with all operations to ensure the accuracy of consignment delivery
• Manage all consignments by obtaining the latest status information and monitor accordingly
• Raising sales invoices accurately within agreed KPI timescales where required
• Raise payment requests to relevant parties where required
• Liaise with product support team to provide Sea Freight quotes
• Query of vendor invoices where required
• Comply with all relevant work and safety legislation, standards and organizational procedures and UK security regulations
• In depth understanding of the airfreight and Sea Freight product including Incoterms
• Inside Sales experience is advantageous

Personal Attributes

Focus on results and willingly tackle problems or conflicts which threaten their achievement.

Excellent communication and listening skills

To enjoy working with customers, therefore great with people, relatable, humorous, charisma, ability to quickly develop relationships, therefore being memorable

Flexibility / quick thinking.& tough Negotiator

Good overall knowledge of various modes:
Sea, Air, Road

Good knowledge about all the company's products and services. Good overall knowledge of the freight industry and markets. Relate to clients about market activity.

To be well-organised and thorough, even under pressure.

To enjoy working within a target-driven team environment - Be a team player

Good drive and energy