Operation Associate

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Temporary Full-Time Los Angeles, CA, US 1 Attachments

30+ days ago Requisition

Salary Range: $30.00 To $35.00 Hourly

JOB SUMMARY

The Dental Operations Associate provides high level administrative and operational support to the Dental Team. This position is responsible for coordinating department operations, monitoring performance metrics, preparing reports and dashboards, supporting compliance initiatives, managing referrals, coordinating projects, resolving patient concerns, and assisting with activities that improve patient access, productivity, and operational efficiency across multiple dental sites.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Performs a combination, but not necessarily all, of the following duties:

Administrative Support

• Provide comprehensive administrative support to Dental Leadership Team.
• Coordinate daily operational activities and follow up on assigned action items.
• Prepare correspondence, presentations, reports, spreadsheets, meeting materials, and departmental communications.
• Maintain organized electronic and paper filing systems.
• Manage and schedule meetings and coordinate department events.

Reporting and Analytics

• Prepare daily, weekly, monthly, and quarterly operational reports.
• Develop and maintain performance dashboards using Microsoft Excel and other reporting tools.
• Track key performance indicators including productivity, access, referrals, no show rates, treatment completion, and patient satisfaction.
• Analyze operational data and identify trends for leadership review.

Dental Referrals and Care Coordination

• Coordinate specialty dental referrals and monitor referral completion.
• Track referral turnaround times and resolve referral barriers.
• Communicate with specialty providers, health plans, and internal teams regarding patient referrals.
• Ensure timely documentation and follow-up of referral activities.

Scheduling and Access Management

• Assist clinics with patient scheduling strategies to meet daily productivity and access goals.
• Monitor provider schedules and support with possible opportunities to improve outcome.
• Support initiatives to reduce no show rates and increase appointment availability.
• Coordinate scheduling adjustments to maximize patient care and operational efficiency.

Compliance and Quality

• Assist with departmental compliance activities including audits, documentation review, and policy implementation.
• Monitor completion of required reports, regulatory documentation, and operational standards.
• Support quality improvement initiatives and performance monitoring.

Financial and Administrative Coordination

• Prepare purchase requisitions and monitor departmental purchasing requests.
• Prepare expense reports and assist with budget tracking.
• Coordinate vendor communications and supply requests.
• Maintain records related to contracts, invoices, and departmental expenditures.

Project Coordination

• Coordinate departmental projects from initiation through completion.
• Monitor project timelines, deliverables, and action plans.
• Communicate project updates to leadership and stakeholders.
• Assist with implementation of new programs and operational initiatives.

Customer Service and Patient Relations

• Provide exceptional customer service to patients, staff, providers, and external partners.
• Investigate and assist with the resolution of patient complaints and service concerns.
• Escalate complex issues to leadership when appropriate.
• Promote positive patient experience through timely communication and follow up.

Meeting Coordination

• Schedule and coordinate departmental meetings.
• Prepare agendas and meeting materials.
• Record meeting minutes and…