Clinical Informatics Solution Analyst - Clinical Informatics

Clinical Informatics Solution Analyst

The Clinical Informatics Solution Analyst is responsible for supporting one or more solutions of a major Cerner implementation and subsequent maintenance and enhancements. They will leverage their clinical and technical experience in trouble-shooting and resolving solution issues, implementing future solutions upgrades/enhancements, identifying opportunities for system or process optimization, and supporting the implementation of new solutions.

Duties and Responsibilities:

• Provides ongoing business and technical support of the assigned solution(s) and serves as the main point of contact to the vendor support teams in communicating, troubleshooting, and resolving issues.
• Works with the end-user/department to identify, troubleshoot, and resolve system issues.
• Communicates issues to the vendor per required process, tracks status, documents resolution, and updates system documentation, and when applicable, updates workflows/processes and policies and procedures.
• Follows established change control processes and understands the impact of solution changes to the Electronic Health Record (EHR) or other clinical and business information systems in the hospital’s network.
• Provides end-user assistance, develops requested reports, and participates with help desk functions.
• Regularly seeks end-user/department feedback and demonstrates to the end-user/department that they incorporated such feedback.
• Provides detailed documentation of all operational and downtime policies and procedures on their assigned solutions as well as troubleshooting documentation for the Help Desk.
• Implements system upgrades, releases, and enhancements.
• Reads solution(s) and vendor correspondence and communicates impacts to departments.
• Keeps abreast of regulatory requirements and ensures alignment with their assigned solution(s).
• Works with end-users and stakeholders to identify enhancements, develops related technical and user specifications, and tracks requests to the vendor.
• Creates and maintains the schedule for solutions releases or upgrades.
• Implements, tests, and validates upgrades, ensuring proper interaction and interfacing with other solutions and systems.
• When applicable, works with the departments to assess the impact of upgrades or enhancements to clinical and business workflow/processes.
• Contributes to the redesign of clinical and business workflow/processes to ensure alignment to the solution’s new features and functions.
• Updates and maintains system documentation and when applicable, documents new clinical and business workflow/processes and training materials.
• Provides technical support to assigned departments in implementing new solutions and optimizing existing solutions.
• Assesses current clinical and business workflows/processes and develops recommendations for improvement based on best practices, detailed knowledge of the assigned solution(s) as well a holistic understanding of the solution platform.
• Works with project teams, assigned departments, and vendor to design, configure, test, train and implement their assigned solution(s).
• Documents future state workflow/processes, develops reporting specifications, creates detailed configuration documents, tracks critical design decisions, collects data, and completes other required system documentation.
• Works with the vendor to configure/build the solution per specification and is responsible for ensuring that the build is completed and aligns with configuration documents, regulatory requirements, and future state workflows/processes.
• When applicable, participates in the implementation activities of other project teams such as cross-solution, interfaces, security, data conversion, and reporting teams.
• Contributes to the development of test scenarios, scripts, and test data.
• Participates in the execution of the test plan, resolution of defects, modification to the solution(s), and validation of the solution(s).
• Provides input into the development of training materials and policies and procedures.
• Participates in the planning and execution of conversion and cutover activities.

Knowledge, Skills, and Abilities:

• Knowledge to comprehend, interpret, design,…