Director, Product Design and UX Research

Product Design & Research Leader

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact.

Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at

Are you a passionate innovator looking to harness the power of technology to do more good?

You've come to the right place. At Bonterra, our purpose is to power those who power social impact. To that end, we serve the people who make social good possible the doers behind the scenes across nonprofits, public agencies, corporations, philanthropic organizations, and foundations.

As the second-largest and fastest-growing social good software company in the world, Bonterra brings together leading solutions from Cyber Grants, Every Action, Network for Good, Social Solutions, and their respective entities. By bringing our intuitive technology and expertise together, Bonterra will enable unprecedented connectivity between social good organizations and their community of supporters and constituents. This will reshape philanthropic giving, empower digital transformation, and bring the social good sector the technology it needs to accelerate lasting social change.

Reporting to the VP, Product Design & Research, you will set vision and raise the bar for a multi-product portfolio. You'll operate as a true player‑coach, hands‑on with the most important work while coaching and growing a multidisciplinary team across products. You'll bring research, accessibility, and systems thinking together to deliver inclusive, high-quality experiences with measurable outcomes.

• Act as a player‑coach: balance strategic leadership with sleeves‑up execution on high‑impact projects.
• Manage, support, and grow a high‑performing team of designers and researchers working across multiple products.
• Drive end‑to‑end design and research strategy aligned to business goals, product outcomes, and customer value.
• Champion accessibility (WCAG 2.x / 3.0) and inclusive design principles; embed accessibility into specs, research, reviews, and QA.
• Establish clear quality bars and design standards; scale excellence through design systems, guidelines, and reusable patterns.
• Integrate qualitative and quantitative research into product decisions so insights are timely, rigorous, and actionable.
• Partner with Product, Engineering, Data, and GTM to define strategy, shape roadmaps, and deliver outcomes.
• Use AI tools (e.g., ChatGPT, V0, Lovable) to improve workflows, accelerate iteration, and enhance collaboration.
• Build operating rituals (planning, critique, research readouts, design reviews) that improve velocity, quality, and alignment.
• Develop talent hire, onboard, mentor, and create growth pathways; foster a culture of learning, feedback, and psychological safety.
• Define and track UX health metrics (adoption, task success, time‑to‑value, NPS / CSAT, accessibility scores) to measure impact.
• Represent design and research at the leadership table, communicate strategy, risk, trade‑offs, and the business value of UX.
• Provide empathetic leadership to union and non‑union employees, navigating their distinct needs with fairness, respect, and a commitment to fostering trust and collaboration.

You blend strategic vision with strong craft and people leadership. You thrive in complex, multi‑product environments and care deeply about building inclusive experiences that scale.

• 810+ years in product design / UX (or equivalent experience), including 46+ years leading multidisciplinary design and research teams; experience leading managers is a plus. Years are a guide; we prioritize scope and demonstrated impact at org and portfolio scale.
• Proven success leading end‑to‑end product design and UX research for…