Technical Manager; Pre-sales & Service

Solar Inverter Technical Specialist Our Belief

At SOLPLANET, we are driven by the idea that solar should be accessible to everyone. We strive to create the best possible experience for distributors, installers, and end users. Our solar inverters, energy storage systems, and EV chargers are easy-to-install, reliable and user-friendly.

Private equity-backed AISWEI is a leading provider of renewable energy solutions, offering solar inverters, batteries, EV chargers, heat pumps, and energy management solutions. With more than 16 years of expertise in R&D and manufacturing, AISWEI has a strong technology heritage from both Germany and China. With 32 GW of annual production capacity, AISWEI is one of the largest manufacturers of solar string inverters worldwide.

Operating under its own brand in China and its SOLPLANET brand internationally, AISWEI is trusted by leading global brands as an ODM service provider.

• Help customers and sales team clarify all necessary pre-sales technical questions, designs, solutions, etc.
• Deliver online or onsite training to Solplanet colleagues, customers such as distributors and installers.
• Speak at Solplanet or channel partners’ online or offline events.
• Collect market information like market trend, policy, regulation, competitor’s setup, products, service, etc. and share internally so that Solplanet can prepare and lead the market.
• Prepare R  (Regional Business Review) every quarter.

• Develop workable and useful after-sales service infrastructure/methods for Southeast Asia markets.
• Provide technical troubleshooting support to installers and other customers via phone or digital channels.
• Support customers by training, providing application engineering services and general technical consultancy in solar photovoltaic inverters, energy storage systems and EV chargers.
• Develop and maintain strong and synergetic relationships with key stakeholders in Sol planets distributor, installer and / or EPC, developer and end‑users network.
• Collaborate with the sales teams to maintain customer relationships, gain customer trust and strengthen customer loyalty.

• Actively collaborate with international and local colleagues/departments to effectively resolve customer issues.
• Plan and coordinate the logistics to dispatch inverters for replacement and assist in the collection of inverters.
• Support the qualification, onboarding and management of new service partners.
• Accurately document all relevant case information using CRM software.
• Continuously identify opportunities to improve products and processes to enhance customer satisfaction and company cost‑effectiveness.
• Regularly collect feedback such as customer satisfaction to aid continuous improvement of the after‑sales process.